CPEs showing down

[Eric Whalen]

My apologies.  Yes, they show down in the pie charts due to the fact that their last inform is hours, and now days ago, yet the devices are actually up and functioning.

What’s strange to me is that these devices had been working right along, and no changes or updates have been made to them.  They just stopped “informing”.

Thank you

From: Users [mailto:users-bounces at lists.genieacs.com] On Behalf Of Dan Morphis
Sent: Wednesday, February 7, 2018 3:50 PM
To: Community support for GenieACS users <users at lists.genieacs.com>
Subject: Re: CPEs showing down

You probably need to be more descriptive about where the "CPEs showing down in the ACS." Do you mean on the home page with the pie charts?

On Mon, Feb 5, 2018 at 7:07 AM, <eric at aisling-technologies.com<mailto:eric at aisling-technologies.com>> wrote:
I have a handful of CPEs showing down in the ACS that were active just recently.  I have confirmed their connectivity and all are still active I had this happen once before with two CPEs, but when I rebooted genieacs, they restored.  This time however that is not the case.  Below is the last entries in the daemon.log for one of the CPEs.

Feb  4 23:48:53 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:48:53 - 1C497B-B2338%2D168-GMC170828000213: Presets discrepancy found
Feb  4 23:48:53 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:48:53 - 1C497B-B2338%2D168-GMC170828000213: Started task refreshObject(5a77e2352b01530163ef60f5)
Feb  4 23:49:02 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:49:02 - 1C497B-B2338%2D168-GMC170828000213: Completed task refreshObject(5a77e2352b01530163ef60f5)

Any ideas where to start?

Thank you.

_______________________________________________
Users mailing list
Users at lists.genieacs.com<mailto:Users at lists.genieacs.com>
http://lists.genieacs.com/mailman/listinfo/users

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.genieacs.com/pipermail/users/attachments/20180207/95128663/attachment.html>