Issue Adding or Deleting Objects

[Dan Morphis]

Can you please post your provision scripts (removing anything sensitive of
course)?

-dan

On Mon, Oct 1, 2018 at 2:29 PM Devin Overington <
Devin.Overington at gtelcorp.com> wrote:

>
> I've been working on figuring out this issue for about the last week or so
> and haven't gotten anywhere with it yet. When I try to add or delete an
> object through a provision script, a preset, or through the add or delete
> options in the object list of a specific device, I always end up with the
> same issue. When I try an add or delete, the CPE seems to hang and I
> normally see the addObject or deleteObject task but it never seems to
> complete and causes the CPE to stop responding to the server. When going
> through the debug log and a Wireshark capture between the ACS and CPE, I
> see that the CPE is communicating with the server but it appears the server
> is not responding to the CPE with the add or delete command. Because of
> this, it looks like the CPE is left in a listening state waiting for a
> response from the ACS that will never come. The only way to stop this
> behavior is to destroy the queued add or delete task and refresh the CPE.
>
> Just a little info about my setup if that helps. I'm running GenieACS
> 1.1.2 on Ubuntu Server 18.04 LTS with an NGINX reverse proxy for basic
> authentication of CPEs. Primarily, my CPEs are BEC Technologies 8920ne
> modems but I have tested and replicated the same issue with some other
> Zyxel models I had lying around.
>
> Any help would be appreciated!
>
> Thanks,
> Devin
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