<div dir="ltr">Have you verified that the firmware image is accessible? I.e. have you tried pointing your browser at the link in the <span style="font-size:12.7272720336914px"><URL></span><a href="http://xxx.xxx.xxx.xxx:7567/firmware-1.img" target="_blank" style="font-size:12.7272720336914px">http://xxx.xxx.xxx.xxx:7567/firmware-1.img</a><span style="font-size:12.7272720336914px"></URL>?</span><div><span style="font-size:12.7272720336914px"><br></span></div><div><span style="font-size:12.7272720336914px">I had issues for the longest time getting the firmware upgrades working. Turns out I had forgotten to open the 7567 port on the firewall. Also, check the log on the device, it will probably tell you why it didn't perform the requested action.</span></div><div><span style="font-size:12.7272720336914px"><br></span></div><div><span style="font-size:12.7272720336914px">Depending on the CPE you have, you may be able to get more information if you connect to the serial console on the device. To do that, you will need to take the cover off the CPE. There will be a 4 pin header on the circuit board. If you have a logic analyzer, you can figure out the pinout really easily, otherwise it requires some trial and error. Then <a href="https://www.sparkfun.com/products/9717">connect up a serial breakout cable</a> to the device using <a href="https://www.sparkfun.com/products/9385">jumper wire</a> and fire up your terminal program with 115200,8N1.</span></div><div><span style="font-size:12.7272720336914px"><br></span></div><div><span style="font-size:12.7272720336914px">If you do get access to the console, you can then enable the soap messages by setting </span><i>InternetGatewayDevice.X_BROADCOM_COM_AppCfg.Tr69cCfg.LoggingSOAP</i> to true.</div><div><br></div><div>All of the ZyXEL, SmartRG devices I've opened up have the serial header. The BEC's and Thomson's do not. I can't recall on the ComTrend devices.</div><div><br></div><div>-dan</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Jan 22, 2015 at 4:58 AM, Christopher Chance <span dir="ltr"><<a href="mailto:cchance@newtechgrp.com" target="_blank">cchance@newtechgrp.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US" link="#0563C1" vlink="#954F72"><div><p class="MsoNormal">For some reason the upgrade doesn’t seem to be working to a device, I see the cwmp shows<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Inform (6 CONNECTION REQUEST); retry count 0 <u></u><u></u></p><p class="MsoNormal">Started task download(54c0ff4e8f295c25696325a2) <u></u><u></u></p><p class="MsoNormal">Inform (4 VALUE CHANGE,1 BOOT); retry count 0 <u></u><u></u></p><p class="MsoNormal">Started task download(54c0ff4e8f295c25696325a2) <u></u><u></u></p><p class="MsoNormal">Inform (4 VALUE CHANGE,1 BOOT); retry count 0 <u></u><u></u></p><p class="MsoNormal">Started task download(54c0ff4e8f295c25696325a2) <u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">The fc logs don’t show anything except listening (I confirmed I can download the firmware url that’s listed in the debug from the device copied and pasted into ie it downloads fine).<u></u><u></u></p><p class="MsoNormal">Even when I download via IE I don’t see any notice in the fs log.<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I see request, then response, then request, and then a response for the download response<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"># RESPONSE Thu Jan 22 2015 09:52:43 GMT-0400 (AST)<u></u><u></u></p><p class="MsoNormal">{"Server":"GenieACS/1.0.0","SOAPServer":"GenieACS/1.0.0","Content-Type":"text/xml; charset=\"utf-8\""}<u></u><u></u></p><p class="MsoNormal"><?xml version="1.0" encoding="UTF-8"?><u></u><u></u></p><p class="MsoNormal"><soap-env:Envelope xmlns:soap-enc="<a href="http://schemas.xmlsoap.org/soap/encoding/" target="_blank">http://schemas.xmlsoap.org/soap/encoding/</a>" xmlns:soap-env="<a href="http://schemas.xmlsoap.org/soap/envelope/" target="_blank">http://schemas.xmlsoap.org/soap/envelope/</a>" xmlns:xsd="<a href="http://www.w3.org/2001/XMLSchema" target="_blank">http://www.w3.org/2001/XMLSchema</a>" xmlns:xsi="<a href="http://www.w3.org/2001/XMLSchema-instance" target="_blank">http://www.w3.org/2001/XMLSchema-instance</a>" xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID soap-env:mustUnderstand="1">54c0ff4e8f295c25696325a2</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:Download><CommandKey/><FileType>1 Firmware Upgrade Image</FileType><URL><a href="http://xxx.xxx.xxx.xxx:7567/firmware-1.img" target="_blank">http://xxx.xxx.xxx.xxx:7567/firmware-1.img</a></URL><Username/><Password/><FileSize>10948891</FileSize><TargetFileName/><DelaySeconds>0</DelaySeconds><SuccessURL/><FailureURL/></cwmp:Download></soap-env:Body></soap-env:Envelope><u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">As long as the download is in the device queue that 4 valuechange, 1 boot keeps reoccurring until I remove the task…<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Any idea what I may be missing?<u></u><u></u></p></div></div><br>_______________________________________________<br>
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