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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Ya, can’t do it that way because remember I’m wimax not dsl </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I tried again and recorded it via syslog though and I saw on the box that it gets the request but then just doesn’t do anything with the command doesn’t start the download.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I moved the box back to our old ACS, and did the firmware upgrade and only noticed it looks different.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>GENIEACS: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> CDMI: <tr069client:curl>:CommandKey: <span style='background:yellow;mso-highlight:yellow'>(null)</span> #012<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> CDMI: <tr069client:curl>:FileType: 1 Firmware Upgrade Image #012<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> CDMI: <tr069client:curl>:URL: http://yyyyyyyyyyyyyy:7567<span style='background:yellow;mso-highlight:yellow'>/firmware-23.07.47.img</span> #012<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> CDMI: <tr069client:curl<span style='background:yellow;mso-highlight:yellow'>>:Target: (null) #012</span><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> CDMI: <tr069client:curl>:Size: 10948891<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>NBBS:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> CDMI: <tr069client:curl>:CommandKey: <span style='background:yellow;mso-highlight:yellow'>9522909</span> #012<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> CDMI: <tr069client:curl>:FileType: 1 Firmware Upgrade Image #012<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> CDMI: <tr069client:curl>:URL: http://xxxxxxxxxxxxxx:8080/nbbs5/FileServer/prov/230747_007<span style='background:yellow;mso-highlight:yellow'>/</span> #012<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> CDMI: <tr069client:curl<span style='background:yellow;mso-highlight:yellow'>>:Target: #012</span><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> CDMI: <tr069client:curl>:Size: 0<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> <span style='background:yellow;mso-highlight:yellow'>CDMI: <tr069client:curl>:Delayed Download<o:p></o:p></span></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;background:yellow;mso-highlight:yellow'> CDMI: <tr069client:curl>:Save: http://xxxxxxx:8080/nbbs5/FileServer/prov/230747_007/ Status: 1<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;background:yellow;mso-highlight:yellow'> CDMI: <tr069client:curl>:Save FTInfo: 0|9522909|1 Firmware Upgrade Image|http://xxxxxxxxx:8080/nbbs5/FileServer/prov/230747_007/|||0|/var/tmp/tr069/filetrans/firmware.img|||1421950613|1421950613|0|1|0|#012 : 0</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Users [mailto:users-bounces@lists.genieacs.com] <b>On Behalf Of </b>Dan Morphis<br><b>Sent:</b> Thursday, January 22, 2015 1:48 PM<br><b>To:</b> Community support for GenieACS users<br><b>Subject:</b> Re: firmware upgrades<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Have you verified that the firmware image is accessible? I.e. have you tried pointing your browser at the link in the <span style='font-size:9.5pt'><URL></span><a href="http://xxx.xxx.xxx.xxx:7567/firmware-1.img" target="_blank"><span style='font-size:9.5pt'>http://xxx.xxx.xxx.xxx:7567/firmware-1.img</span></a><span style='font-size:9.5pt'></URL>?</span><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:9.5pt'>I had issues for the longest time getting the firmware upgrades working. Turns out I had forgotten to open the 7567 port on the firewall. Also, check the log on the device, it will probably tell you why it didn't perform the requested action.</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:9.5pt'>Depending on the CPE you have, you may be able to get more information if you connect to the serial console on the device. To do that, you will need to take the cover off the CPE. There will be a 4 pin header on the circuit board. If you have a logic analyzer, you can figure out the pinout really easily, otherwise it requires some trial and error. Then <a href="https://www.sparkfun.com/products/9717">connect up a serial breakout cable</a> to the device using <a href="https://www.sparkfun.com/products/9385">jumper wire</a> and fire up your terminal program with 115200,8N1.</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:9.5pt'>If you do get access to the console, you can then enable the soap messages by setting </span><i>InternetGatewayDevice.X_BROADCOM_COM_AppCfg.Tr69cCfg.LoggingSOAP</i> to true.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>All of the ZyXEL, SmartRG devices I've opened up have the serial header. The BEC's and Thomson's do not. I can't recall on the ComTrend devices.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>-dan<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Thu, Jan 22, 2015 at 4:58 AM, Christopher Chance <<a href="mailto:cchance@newtechgrp.com" target="_blank">cchance@newtechgrp.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>For some reason the upgrade doesn’t seem to be working to a device, I see the cwmp shows<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Inform (6 CONNECTION REQUEST); retry count 0 <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Started task download(54c0ff4e8f295c25696325a2) <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Inform (4 VALUE CHANGE,1 BOOT); retry count 0 <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Started task download(54c0ff4e8f295c25696325a2) <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Inform (4 VALUE CHANGE,1 BOOT); retry count 0 <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Started task download(54c0ff4e8f295c25696325a2) <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The fc logs don’t show anything except listening (I confirmed I can download the firmware url that’s listed in the debug from the device copied and pasted into ie it downloads fine).<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Even when I download via IE I don’t see any notice in the fs log.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I see request, then response, then request, and then a response for the download response<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'># RESPONSE Thu Jan 22 2015 09:52:43 GMT-0400 (AST)<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>{"Server":"GenieACS/1.0.0","SOAPServer":"GenieACS/1.0.0","Content-Type":"text/xml; charset=\"utf-8\""}<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><?xml version="1.0" encoding="UTF-8"?><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><soap-env:Envelope xmlns:soap-enc="<a href="http://schemas.xmlsoap.org/soap/encoding/" target="_blank">http://schemas.xmlsoap.org/soap/encoding/</a>" xmlns:soap-env="<a href="http://schemas.xmlsoap.org/soap/envelope/" target="_blank">http://schemas.xmlsoap.org/soap/envelope/</a>" xmlns:xsd="<a href="http://www.w3.org/2001/XMLSchema" target="_blank">http://www.w3.org/2001/XMLSchema</a>" xmlns:xsi="<a href="http://www.w3.org/2001/XMLSchema-instance" target="_blank">http://www.w3.org/2001/XMLSchema-instance</a>" xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID soap-env:mustUnderstand="1">54c0ff4e8f295c25696325a2</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:Download><CommandKey/><FileType>1 Firmware Upgrade Image</FileType><URL><a href="http://xxx.xxx.xxx.xxx:7567/firmware-1.img" target="_blank">http://xxx.xxx.xxx.xxx:7567/firmware-1.img</a></URL><Username/><Password/><FileSize>10948891</FileSize><TargetFileName/><DelaySeconds>0</DelaySeconds><SuccessURL/><FailureURL/></cwmp:Download></soap-env:Body></soap-env:Envelope><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>As long as the download is in the device queue that 4 valuechange, 1 boot keeps reoccurring until I remove the task…<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Any idea what I may be missing?<o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>Users mailing list<br><a href="mailto:Users@lists.genieacs.com">Users@lists.genieacs.com</a><br><a href="http://lists.genieacs.com/mailman/listinfo/users" target="_blank">http://lists.genieacs.com/mailman/listinfo/users</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p></div></body></html>