<html><head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
</head>
<body text="#000000" bgcolor="#FFFFFF">
Do you know the default HTTP timeout in GenieACS? Or if I can
configure the HTTP timeout somewhere? Changing the timeout in apache
is no problem if I know what to change it to.<br>
<br>
Regards, Grímur<br>
<br>
On 07/26/2016 09:12 AM, Steve Hawkes wrote:<br>
<blockquote cite="mid:F49F5C6F84A4DA45A55DE4B1F225E94523520FEB@MAILISE10MBX03.office.zen.co.uk" type="cite">
<meta name="Generator" content="Microsoft Word 15 (filtered
medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;
color:black;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman",serif;
color:black;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi
Grimur,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">The
behaviour you are describing is what seems to happen when
the HTTP connection has timed out. My guess would be config
change in Genie is holding the HTTP connection open for
longer to Apache but Apache has its own time out setting so
it is dropping the connection before the ZyXEL has replied.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Unfortunately
my knowledge of Apache is close to zero so I do not know how
to configure it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Yak<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext" lang="EN-US">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext" lang="EN-US"> Users
[<a class="moz-txt-link-freetext" href="mailto:users-bounces@lists.genieacs.com">mailto:users-bounces@lists.genieacs.com</a>]
<b>On Behalf Of </b>Grímur Daníelsson<br>
<b>Sent:</b> 22 July 2016 11:43<br>
<b>To:</b> Community support for GenieACS users
<a class="moz-txt-link-rfc2396E" href="mailto:users@lists.genieacs.com"><users@lists.genieacs.com></a><br>
<b>Subject:</b> Re: Automatic refreshObject task is
never removed from task queue<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">This seems to
somehow be related to apache which I'm using as a reverse
proxy in front of genieacs.<br>
<br>
If I configure my devices to talk to genieacs directly the
tasks are finished properly.<br>
<br>
Does anyone have an example config for apache that works with
genieacs? Or is apache not suitable for this purpose?<br>
<br>
Regards, Grímur<o:p></o:p></p>
<div>
<p class="MsoNormal">On 07/22/2016 09:03 AM, Grímur Daníelsson
wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal" style="margin-bottom:12.0pt">Unfortunately
this made no difference. The refreshObject tasks still
aren't showing up as completed and CPEs are still informing
every 20-30 seconds.<br>
<br>
The odd thing is that I'm getting "Started task" in the log
for the same devices every ~15 seconds. So it's as if the
refreshObject task is failing and restarting but I get no
faulty tasks.<br>
<br>
I also occasionally get these errors in the error log
"xmlMallocBreakpoint reached on block 0" but it does not
happen that regularly. Only every couple of hours.<br>
<br>
Regards, Grímur<br>
<br>
<o:p></o:p></p>
<div>
<p class="MsoNormal">On 07/21/2016 05:03 PM, Dan Morphis
wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal">I had to set <span style="font-size:10.0pt">GET_PARAMETER_NAMES_DEPTH_THRESHOLD</span> to
3, and <span style="font-size:10.0pt">SESSION_TIMEOUT to
120</span> for the ZyXel stuff to work. Try that.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Thu, Jul 21, 2016 at 7:20 AM,
Grímur Daníelsson <<a moz-do-not-send="true" href="mailto:grimurd@snerpa.is" target="_blank">grimurd@snerpa.is</a>>
wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC
1.0pt;padding:0cm 0cm 0cm
6.0pt;margin-left:4.8pt;margin-right:0cm">
<div>
<p class="MsoNormal">Hi Yak<br>
<br>
I had tried setting
GET_PARAMETER_NAMES_DEPTH_THRESHOLD set to 3
without success.<br>
<br>
As per your suggestion i tried setting the session
timeout first to 60 seconds, then to 120 seconds
and reducing the depth threshold to 2. But that
didn't make any difference. Some routers seemed to
take<br>
longer between informs but others still seems to
contact the ACS every 30 seconds.<br>
<br>
How much did you raise the session timeout to?<br>
<br>
Regards, Grimur <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">On 07/21/2016 02:16 PM,
Steve Hawkes wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi
Grimur,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We
have had a similar issue with
</span><span style="font-size:10.0pt">VMG1312s.
We increased the SESSION_TIMEOUT and
changed the
GET_PARAMETER_NAMES_DEPTH_THRESHOLD to
2 so it does the tree in sections.
Trying to get the whole tree on 1312s
seems to take for ever and Genie give up
waiting.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">I did try
setting the
GET_PARAMETER_NAMES_DEPTH_THRESHOLD to 3
but though it worked it was marginally
slower to get through the whole tree.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">Thanks</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">Yak</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid
#E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext" lang="EN-US">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext" lang="EN-US"> Users [<a moz-do-not-send="true" href="mailto:users-bounces@lists.genieacs.com"><a class="moz-txt-link-freetext" href="mailto:users-bounces@lists.genieacs.com">mailto:users-bounces@lists.genieacs.com</a></a>]
<b>On Behalf Of </b>Grímur
Daníelsson<br>
<b>Sent:</b> 21 July 2016 10:11<br>
<b>To:</b> Community support for
GenieACS users <a moz-do-not-send="true" href="mailto:users@lists.genieacs.com">
<a class="moz-txt-link-rfc2396E" href="mailto:users@lists.genieacs.com"><users@lists.genieacs.com></a></a><br>
<b>Subject:</b> Automatic
refreshObject task is never removed
from task queue</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">Hello everyone<br>
<br>
I'm having problems with the
refreshObject tasks on our CPEs. <br>
<br>
The tasks never seem to be completed and
because of that it looks to me like the
CPEs are being hammered by refresh
requests from genieacs.
<br>
I have set the inform interval to 900
seconds but in spite of that they seem
to be informing every 15-30 seconds at
least. This stops when I<br>
remove the refreshObject task from the
queue manually and they go back to
informing at regular intervals. If I
refresh the CPE manually<br>
through the GUI it refreshes sucessfully
and the task is removed without
problems.<br>
There are no faults in the faults tab in
the GUI.<br>
This seems to happen on all types of
CPEs. We got a few Zyxel CPEs and this
happens to all of them. VMG1312-B10A,
VMG8924-B10A and P-870HN-51b.<br>
<br>
There are no errors to speak of in the
genieacs error log. Tailing the console
log shows a non-stop stream of "Started
task refreshObject()" but nothing else
out of the ordinary.<br>
<br>
I'm completely stuck, anyone know what
the problem could be?</span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;color:#505050">Best
regards,<br>
</span><span style="font-size:10.0pt;color:#ED7D31">Grímur
Daníelsson</span><span style="font-size:10.0pt;color:#505050"><br>
Software Developer<br>
Sales & Services</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:8.0pt;color:#505050">Sími:
<a moz-do-not-send="true" href="tel:%2B354%20520-4000" target="_blank">+354 520-4000</a> -
</span><u><span style="font-size:8.0pt;color:#ED7D31"><a moz-do-not-send="true" href="mailto:grimurd@snerpa.is"><a class="moz-txt-link-abbreviated" href="mailto:grimurd@snerpa.is">grimurd@snerpa.is</a></a></span></u><span style="font-size:8.0pt;color:#505050"><br>
Snerpa ehf - Mánagata 6 - 400
Ísafjörður<br>
</span><span style="font-size:8.0pt;color:#ED7D31"><a moz-do-not-send="true" href="http://www.snerpa.is"><a class="moz-txt-link-freetext" href="http://www.snerpa.is">http://www.snerpa.is</a></a></span><span style="font-size:8.0pt;color:#505050">
-
</span><span style="font-size:8.0pt;color:#ED7D31"><a moz-do-not-send="true" href="http://snerpa.is/disclaimer/" target="_blank"><span style="color:#ED7D31">Lagalegur
fyrirvari</span></a>
</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">--<br>
<b>Steve Hawkes</b><br>
Systems Developer<br>
<b>Zen Internet</b><br>
Main Switchboard: 01706 902000</span><br>
<span style="font-size:7.5pt;font-family:"Arial",sans-serif">Web:
<a moz-do-not-send="true" href="http://zen.co.uk" target="_blank">
zen.co.uk</a></span><o:p></o:p></p>
<p style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#00928F">Winner
of 'Services Company of the Year' at the
UK IT Industry Awards<o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:5.5pt;font-family:"Arial",sans-serif">This
message is private and confidential. If
you have received this message in error,
please notify us and remove it from your
system.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:5.5pt;font-family:"Arial",sans-serif">Zen
Internet Limited may monitor email traffic
data to manage billing, to handle customer
enquiries and for the prevention and
detection of fraud. We may also monitor
the content of emails sent to and/or from
Zen Internet Limited for the purposes of
security, staff training and to monitor
quality of service.<br>
<br>
Zen Internet Limited is registered in
England and Wales, Sandbrook Park,
Sandbrook Way, Rochdale, OL11 1RY Company
No. 03101568 VAT Reg No. 686 0495 01
<o:p></o:p></span></p>
</blockquote>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
Users mailing list<br>
<a moz-do-not-send="true" href="mailto:Users@lists.genieacs.com">Users@lists.genieacs.com</a><br>
<a moz-do-not-send="true" href="http://lists.genieacs.com/mailman/listinfo/users" target="_blank">http://lists.genieacs.com/mailman/listinfo/users</a><o:p></o:p></p>
</blockquote>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</blockquote>
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</blockquote>
<br>
</body>
</html>