<div dir="ltr"><span class="gmail-im" style="font-size:12.8px">Hi Team,<div><br></div><div>Thank you for reply. </div><div><span style="font-size:12.8px">  </span></div><div><ol><li><span style="font-size:12.8px">Call the download API which is mention in the trailing email.  It created a task for download on genieacs GUI  and download task has completed in few minute and l</span><span style="font-size:12.8px;color:rgb(0,0,0)">ogs shows that task is completed successfully</span><span style="font-size:12.8px"> but not any effect on CPE device</span><br></li></ol></div></span><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div style="text-align:left;font-size:12.8px"><font color="#000000"><b>Logs</b> :</font></div><div><div style="text-align:left"><span style="color:rgb(0,0,0);font-size:12.8px"><br></span></div></div></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div><font color="#000000" style="font-size:12.8px"><div style="text-align:left"><span style="font-size:12.8px"> </span><b style="font-size:12.8px">22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%<wbr>20WR3005N3-0CD2B55AB6BA: Started task download(<wbr>57e37453e66a598e1a313ae0)</b></div></font></div></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div style="text-align:left;font-size:12.8px"><font color="#000000"><span style="font-size:12.8px"><b>22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%<wbr>20WR3005N3-0CD2B55AB6BA: Completed task download(<wbr>57e37453e66a598e1a313ae0)</b></span></font></div></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div style="text-align:left;font-size:12.8px"><font color="#000000"><span style="font-size:12.8px"><b>22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%<wbr>20WR3005N3-0CD2B55AB6BA: Inform (7 TRANSFER COMPLETE); retry count 0</b></span></font></div></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div style="text-align:left;font-size:12.8px"><font color="#000000"><span style="font-size:12.8px"><b>22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%<wbr>20WR3005N3-0CD2B55AB6BA: Transfer complete</b></span></font></div></blockquote></blockquote><div style="font-size:12.8px"><font color="#000000"><span style="font-size:12.8px"><b><br></b></span></font></div><div style="font-size:12.8px">          and I am also getting error in dump log file <span style="color:rgb(0,0,0);font-size:12.8px">from debug </span><span style="font-size:12.8px">directory</span>  which is  mention in the trailing email  .</div><div style="font-size:12.8px"><span style="font-size:12.8px">     </span></div><div style="font-size:12.8px"><span style="font-size:12.8px">       2.  I have not received any error on syslog of CPE device. Please find attachment for </span><span style="font-size:12.8px">syslog.</span></div><div style="font-size:12.8px"><br></div><div style="font-size:12.8px"><span class="gmail-im" style="font-size:12.8px"><div><span style="font-size:12.8px">Please help me to resolve the issue.</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Thanks & Regards,</span></div><div><span style="font-size:12.8px">Rupam Kumari</span></div></span></div><div style="font-size:12.8px"><span style="font-size:12.8px"><br></span></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Sep 21, 2016 at 9:11 PM, Dan Morphis <span dir="ltr"><<a href="mailto:dan@milkcarton.com" target="_blank">dan@milkcarton.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">The error you are receiving is occurring on the the CPE. What is in the syslog on the CPE?</div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Sep 21, 2016 at 3:22 AM, Rupam Kumari <span dir="ltr"><<a href="mailto:rupam.kumari@teramatrix.co" target="_blank">rupam.kumari@teramatrix.co</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi Team,<div><br></div><div><span style="color:rgb(0,0,0);font-size:12.8px">I have tried  download  API  to process the task(firmware update) and also seen </span><font color="#000000"><span style="font-size:12.8px">dump </span></font><span style="color:rgb(0,0,0);font-size:12.8px">log file  from debug </span><span style="font-size:12.8px">directory . In dump file, I</span><span style="color:rgb(51,51,51);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,helvetica,arial,sans-serif,"apple color emoji","segoe ui emoji","segoe ui symbol";font-size:14px;line-height:21px"> am getting  9002  Internal error.</span></div><div><span style="color:rgb(0,0,0);font-size:12.8px"><br></span></div><div><span style="color:rgb(0,0,0);font-size:12.8px"><b>API  :-</b></span></div><div><span style="color:rgb(0,0,0);font-size:12.8px"><br></span></div><div><div><font color="#000000"><span style="font-size:12.8px"><i>curl -i '<a href="http://localhost:7557/devices/0CD2B5-Wireless%2520Router%2520WR3005N3-0CD2B55AB6BA/tasks?timeout25=3000&connection_request" target="_blank">http://localhost:7557/devices<wbr>/0CD2B5-Wireless%2520Router%<wbr>2520WR3005N3-0CD2B55AB6BA/<wbr>tasks?timeout25=3000&<wbr>connection_request</a>' -X POST --data '{ "name": "download", "file":"57e23af588b7d29823388b<wbr>46","filename":"wr3006n3v1_en_<wbr>3_16_9_up_boot.bin"}'</i></span></font></div><div style="color:rgb(0,0,0);font-size:12.8px"><br></div></div><div style="color:rgb(0,0,0);font-size:12.8px"><b>Dump file Logs :-</b></div><div><br></div><div><div><span style="font-size:12.8px"><i># REQUEST Wed Sep 21 2016 16:17:35 GMT+0530 (IST)</i></span></div><div><span style="font-size:12.8px"><i>{"host":"192.168.0.100","user-<wbr>agent":"TR069_AGENT/1.0","cont<wbr>ent-length":"788","connection"<wbr>:"keep-alive","content-type":"<wbr>text/xml; charset=utf-8","soapaction":""<wbr>,"cookie2":"$Version=\"1\"","c<wbr>ookie":"session=1664883ee1712a<wbr>96"}</i></span></div><div><span style="font-size:12.8px"><i><?xml version="1.0" encoding="UTF-8"?></i></span></div><div><span style="font-size:12.8px"><i><SOAP-ENV:Envelope xmlns:SOAP-ENV="<a href="http://schemas.xmlsoap.org/soap/envelope/" target="_blank">http://schemas<wbr>.xmlsoap.org/soap/envelope/</a>" xmlns:SOAP-ENC="<a href="http://schemas.xmlsoap.org/soap/encoding/" target="_blank">http://schemas<wbr>.xmlsoap.org/soap/encoding/</a>" xmlns:xsi="<a href="http://www.w3.org/2001/XMLSchema-instance" target="_blank">http://www.w3.org/2<wbr>001/XMLSchema-instance</a>" xmlns:xsd="<a href="http://www.w3.org/2001/XMLSchema" target="_blank">http://www.w3.org/2<wbr>001/XMLSchema</a>" xmlns:cwmp="urn:dslforum-org:c<wbr>wmp-1-0"><SOAP-ENV:Header><cwm<wbr>p:ID SOAP-ENV:mustUnderstand="1">tr<wbr>ansfercomplete</cwmp:ID></SOAP<wbr>-ENV:Header><SOAP-ENV:Body SOAP-ENV:encodingStyle="<a href="http://schemas.xmlsoap.org/soap/encoding/" target="_blank">http:/<wbr>/schemas.xmlsoap.org/soap/enco<wbr>ding/</a>"><cwmp:TransferComplete><wbr><CommandKey></CommandKey><<wbr>FaultStruct><b><FaultCode>9002</<wbr>FaultCode><FaultString><wbr>Internal error</FaultString></FaultStru<wbr>ct></b><StartTime>2016-09-21T16:<wbr>17:35</StartTime><CompleteTime<wbr>>2016-09-21T16:17:35</<wbr>CompleteTime></cwmp:TransferCo<wbr>mplete></SOAP-ENV:Body></SOAP-<wbr>ENV:Envelope></i></span></div><div><span style="font-size:12.8px"><i><br></i></span></div><div><div style="font-style:italic"><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"><i># RESPONSE Wed Sep 21 2016 16:17:35 GMT+0530 (IST)</i></span></div><div><span style="font-size:12.8px"><i>{"Server":"GenieACS/1.0.5","SO<wbr>APServer":"GenieACS/1.0.5","Co<wbr>ntent-Type":"text/xml; charset=\"utf-8\""}</i></span></div><div><span style="font-size:12.8px"><i><?xml version="1.0" encoding="UTF-8"?></i></span></div><div><span style="font-size:12.8px"><i><soap-env:Envelope xmlns:soap-enc="<a href="http://schemas.xmlsoap.org/soap/encoding/" target="_blank">http://schemas<wbr>.xmlsoap.org/soap/encoding/</a>" xmlns:soap-env="<a href="http://schemas.xmlsoap.org/soap/envelope/" target="_blank">http://schemas<wbr>.xmlsoap.org/soap/envelope/</a>" xmlns:xsd="<a href="http://www.w3.org/2001/XMLSchema" target="_blank">http://www.w3.org/2<wbr>001/XMLSchema</a>" xmlns:xsi="<a href="http://www.w3.org/2001/XMLSchema-instance" target="_blank">http://www.w3.org/2<wbr>001/XMLSchema-instance</a>" xmlns:cwmp="urn:dslforum-org:c<wbr>wmp-1-0"><soap-env:Header><cwm<wbr>p:ID soap-env:mustUnderstand="1">tr<wbr>ansfercomplete</cwmp:ID></soap<wbr>-env:Header><soap-env:Body><<wbr>cwmp:TransferCompleteResponse/<wbr>></soap-env:Body></soap-env:En<wbr>velope></i></span></div><div style="font-size:12.8px"><i><br></i></div></div><div style="font-size:12.8px"><i><br></i></div></div><div style="font-size:12.8px"><i><br></i></div><div style="font-size:12.8px"><span style="font-size:12.8px">Please help me to resolve the issue. Thank you in advance.</span><i><br></i></div><span><div style="font-size:12.8px"><span style="font-size:12.8px"><br></span></div><div style="font-size:12.8px"><span style="font-size:12.8px">Thanks & Regards,</span></div><div style="font-size:12.8px"><span style="font-size:12.8px">Rupam kumari</span></div><div><span style="font-size:12.8px"><br></span></div></span></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Aug 31, 2016 at 11:32 AM, Oliver Kraitschy <span dir="ltr"><<a href="mailto:okraits@arcor.de" target="_blank">okraits@arcor.de</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi,<br>
<br>
did you enable debug output in config.json? Like that:<br>
<br>
  ...<br>
  "DEBUG" : true,<br>
  ...<br>
<br>
Then debug output should appear in the debug directory.<br>
<br>
Greetings,<br>
Oliver<br>
<span><br>
On Wed, Aug 31, 2016 at 11:17:43AM +0530, Rupam Kumari wrote:<br>
> Hi Team,<br>
>             <br>
</span><span>> I have tried both API and GUI to process the task(firmware update).<br>
><br>
> 1)  Using API :<br>
><br>
>     When perform the task using API it gives error and there is no logs<br>
>     generated for this. below I have mentioned the response<br>
><br>
><br>
>         HTTP/1.1 500 Internal Server Error<br>
><br>
>         Connection: close<br>
><br>
>         Date: Sat, 27 Aug 2016 10:15:51 GMT<br>
><br>
>         Transfer-Encoding: chunked <br>
><br>
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