<div dir="ltr">Try pulling the cover off the CPE. If you are lucky, there will be a 4 pin serial port. Take some female to male jumper wires and a $5 USB TTL serial converter and you can see the console output of the device. Or, use this <a href="https://www.sparkfun.com/products/12977">cable from Sparkfun</a>. On some boards, the serial port is there, but the header isn't populated, so you will need to <a href="https://www.sparkfun.com/products/12693">solder a header</a> on there. One of the pins will usually be labeled with "1". Thats the 5v pin, don't connect anything to that. Next will be ground, then tx and rx.  The port settings are 115200, 8N1 and you can use any serial/terminal program, even putty.<div><br></div><div>On the console you will see a lot more information than is in the logs.</div><div><br></div><div>-dan</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Sep 21, 2016 at 10:46 PM, Rupam Kumari <span dir="ltr"><<a href="mailto:rupam.kumari@teramatrix.co" target="_blank">rupam.kumari@teramatrix.co</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><span class="">Hi Team,<div><br></div><div>Thank you for reply. </div><div><br></div></span><div>I have not received any error on  syslog of CPE device. Below I have shown  CPE device syslog.</div><div><br></div><div><img src="cid:ii_itdy4rib0_157508a7f61dd3b8" width="539" height="412"><br> </div><div> when call the download API which is mention in the trailing email.  It created a task for download  on genieacs GUI  and download task has completed in few minute and l<span style="color:rgb(0,0,0)">ogs shows that task is completed successfully</span> but not any effect on CPE device.</div><div><br></div><div><font color="#000000"><span style="font-size:12.8px"><b>Logs</b> :</span></font></div><div><font color="#000000"><br style="font-size:12.8px"><span style="font-size:12.8px"> <b>22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%<wbr>20WR3005N3-0CD2B55AB6BA: Started task download(<wbr>57e37453e66a598e1a313ae0)</b></span></font></div><div><font color="#000000"><span style="font-size:12.8px"><b>22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%<wbr>20WR3005N3-0CD2B55AB6BA: Completed task download(<wbr>57e37453e66a598e1a313ae0)</b></span></font></div><div><font color="#000000"><span style="font-size:12.8px"><b>22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%<wbr>20WR3005N3-0CD2B55AB6BA: Inform (7 TRANSFER COMPLETE); retry count 0</b></span></font></div><div><font color="#000000"><span style="font-size:12.8px"><b>22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%<wbr>20WR3005N3-0CD2B55AB6BA: Transfer complete</b></span></font></div><div><font color="#000000"><span style="font-size:12.8px"><b><br></b></span></font></div><div>and I am also getting error in dump log  file <span style="color:rgb(0,0,0);font-size:12.8px">from debug </span><span style="font-size:12.8px">directory</span>  which is  mention in the trailing email  .</div><span class=""><div><br></div><div><span style="font-size:12.8px">Please help me to resolve the issue.</span><br></div><div><br></div></span><div>Thanks & Regards,</div><div>Rupam Kumari</div><div><div class="h5"><span><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div style="font-size:12.8px"><div style="font-size:12.8px"><i><font color="#000000"><b><br></b></font></i></div><div style="font-size:12.8px"><br></div></div></blockquote></blockquote></span><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Sep 21, 2016 at 9:11 PM, Dan Morphis <span dir="ltr"><<a href="mailto:dan@milkcarton.com" target="_blank">dan@milkcarton.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr">The error you are receiving is occurring on the the CPE. What is in the syslog on the CPE?</div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Sep 21, 2016 at 3:22 AM, Rupam Kumari <span dir="ltr"><<a href="mailto:rupam.kumari@teramatrix.co" target="_blank">rupam.kumari@teramatrix.co</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi Team,<div><br></div><div><span style="color:rgb(0,0,0);font-size:12.8px">I have tried  download  API  to process the task(firmware update) and also seen </span><font color="#000000"><span style="font-size:12.8px">dump </span></font><span style="color:rgb(0,0,0);font-size:12.8px">log file  from debug </span><span style="font-size:12.8px">directory . In dump file, I</span><span style="color:rgb(51,51,51);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,helvetica,arial,sans-serif,"apple color emoji","segoe ui emoji","segoe ui symbol";font-size:14px;line-height:21px"> am getting  9002  Internal error.</span></div><div><span style="color:rgb(0,0,0);font-size:12.8px"><br></span></div><div><span style="color:rgb(0,0,0);font-size:12.8px"><b>API  :-</b></span></div><div><span style="color:rgb(0,0,0);font-size:12.8px"><br></span></div><div><div><font color="#000000"><span style="font-size:12.8px"><i>curl -i '<a href="http://localhost:7557/devices/0CD2B5-Wireless%2520Router%2520WR3005N3-0CD2B55AB6BA/tasks?timeout25=3000&connection_request" target="_blank">http://localhost:7557/devices<wbr>/0CD2B5-Wireless%2520Router%25<wbr>20WR3005N3-0CD2B55AB6BA/tasks?<wbr>timeout25=3000&connection_<wbr>request</a>' -X POST --data '{ "name": "download", "file":"57e23af588b7d29823388b<wbr>46","filename":"wr3006n3v1_en_<wbr>3_16_9_up_boot.bin"}'</i></span></font></div><div style="color:rgb(0,0,0);font-size:12.8px"><br></div></div><div style="color:rgb(0,0,0);font-size:12.8px"><b>Dump file Logs :-</b></div><div><br></div><div><div><span style="font-size:12.8px"><i># REQUEST Wed Sep 21 2016 16:17:35 GMT+0530 (IST)</i></span></div><div><span style="font-size:12.8px"><i>{"host":"192.168.0.100","user-<wbr>agent":"TR069_AGENT/1.0","cont<wbr>ent-length":"788","connection"<wbr>:"keep-alive","content-type":"<wbr>text/xml; charset=utf-8","soapaction":""<wbr>,"cookie2":"$Version=\"1\"","c<wbr>ookie":"session=1664883ee1712a<wbr>96"}</i></span></div><div><span style="font-size:12.8px"><i><?xml version="1.0" encoding="UTF-8"?></i></span></div><div><span style="font-size:12.8px"><i><SOAP-ENV:Envelope xmlns:SOAP-ENV="<a href="http://schemas.xmlsoap.org/soap/envelope/" target="_blank">http://schemas<wbr>.xmlsoap.org/soap/envelope/</a>" xmlns:SOAP-ENC="<a href="http://schemas.xmlsoap.org/soap/encoding/" target="_blank">http://schemas<wbr>.xmlsoap.org/soap/encoding/</a>" xmlns:xsi="<a href="http://www.w3.org/2001/XMLSchema-instance" target="_blank">http://www.w3.org/2<wbr>001/XMLSchema-instance</a>" xmlns:xsd="<a href="http://www.w3.org/2001/XMLSchema" target="_blank">http://www.w3.org/2<wbr>001/XMLSchema</a>" xmlns:cwmp="urn:dslforum-org:c<wbr>wmp-1-0"><SOAP-ENV:Header><cwm<wbr>p:ID SOAP-ENV:mustUnderstand="1">tr<wbr>ansfercomplete</cwmp:ID></SOAP<wbr>-ENV:Header><SOAP-ENV:Body SOAP-ENV:encodingStyle="<a href="http://schemas.xmlsoap.org/soap/encoding/" target="_blank">http:/<wbr>/schemas.xmlsoap.org/soap/enco<wbr>ding/</a>"><cwmp:TransferComplete><wbr><CommandKey></CommandKey><Faul<wbr>tStruct><b><FaultCode>9002</Fault<wbr>Code><FaultString>Internal error</FaultString></FaultStru<wbr>ct></b><StartTime>2016-09-21T16:17<wbr>:35</StartTime><CompleteTime><wbr>2016-09-21T16:17:35</CompleteT<wbr>ime></cwmp:TransferComplete></<wbr>SOAP-ENV:Body></SOAP-ENV:<wbr>Envelope></i></span></div><div><span style="font-size:12.8px"><i><br></i></span></div><div><div style="font-style:italic"><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"><i># RESPONSE Wed Sep 21 2016 16:17:35 GMT+0530 (IST)</i></span></div><div><span style="font-size:12.8px"><i>{"Server":"GenieACS/1.0.5","SO<wbr>APServer":"GenieACS/1.0.5","Co<wbr>ntent-Type":"text/xml; charset=\"utf-8\""}</i></span></div><div><span style="font-size:12.8px"><i><?xml version="1.0" encoding="UTF-8"?></i></span></div><div><span style="font-size:12.8px"><i><soap-env:Envelope xmlns:soap-enc="<a href="http://schemas.xmlsoap.org/soap/encoding/" target="_blank">http://schemas<wbr>.xmlsoap.org/soap/encoding/</a>" xmlns:soap-env="<a href="http://schemas.xmlsoap.org/soap/envelope/" target="_blank">http://schemas<wbr>.xmlsoap.org/soap/envelope/</a>" xmlns:xsd="<a href="http://www.w3.org/2001/XMLSchema" target="_blank">http://www.w3.org/2<wbr>001/XMLSchema</a>" xmlns:xsi="<a href="http://www.w3.org/2001/XMLSchema-instance" target="_blank">http://www.w3.org/2<wbr>001/XMLSchema-instance</a>" xmlns:cwmp="urn:dslforum-org:c<wbr>wmp-1-0"><soap-env:Header><cwm<wbr>p:ID soap-env:mustUnderstand="1">tr<wbr>ansfercomplete</cwmp:ID></soap<wbr>-env:Header><soap-env:Body><cw<wbr>mp:TransferCompleteResponse/><<wbr>/soap-env:Body></soap-env:Enve<wbr>lope></i></span></div><div style="font-size:12.8px"><i><br></i></div></div><div style="font-size:12.8px"><i><br></i></div></div><div style="font-size:12.8px"><i><br></i></div><div style="font-size:12.8px"><span style="font-size:12.8px">Please help me to resolve the issue. Thank you in advance.</span><i><br></i></div><span><div style="font-size:12.8px"><span style="font-size:12.8px"><br></span></div><div style="font-size:12.8px"><span style="font-size:12.8px">Thanks & Regards,</span></div><div style="font-size:12.8px"><span style="font-size:12.8px">Rupam kumari</span></div><div><span style="font-size:12.8px"><br></span></div></span></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Aug 31, 2016 at 11:32 AM, Oliver Kraitschy <span dir="ltr"><<a href="mailto:okraits@arcor.de" target="_blank">okraits@arcor.de</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">Hi,<br>
<br>
did you enable debug output in config.json? Like that:<br>
<br>
  ...<br>
  "DEBUG" : true,<br>
  ...<br>
<br>
Then debug output should appear in the debug directory.<br>
<br>
Greetings,<br>
Oliver<br>
<span><br>
On Wed, Aug 31, 2016 at 11:17:43AM +0530, Rupam Kumari wrote:<br>
> Hi Team,<br>
>             <br>
</span><span>> I have tried both API and GUI to process the task(firmware update).<br>
><br>
> 1)  Using API :<br>
><br>
>     When perform the task using API it gives error and there is no logs<br>
>     generated for this. below I have mentioned the response<br>
><br>
><br>
>         HTTP/1.1 500 Internal Server Error<br>
><br>
>         Connection: close<br>
><br>
>         Date: Sat, 27 Aug 2016 10:15:51 GMT<br>
><br>
>         Transfer-Encoding: chunked <br>
><br>
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