<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>The issue accessing the GUI after the config change was the result of a typo. However, I do not see anything written to the /opt/genieacs/debug folder. Below is my config. Thanks for the help.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>{<o:p></o:p></p><p class=MsoNormal> "MONGODB_CONNECTION_URL" : "mongodb://127.0.0.1/genieacs",<o:p></o:p></p><p class=MsoNormal> "CWMP_INTERFACE" : "0.0.0.0",<o:p></o:p></p><p class=MsoNormal> "CWMP_PORT" : 7547,<o:p></o:p></p><p class=MsoNormal> "CWMP_SSL" : false,<o:p></o:p></p><p class=MsoNormal> "NBI_INTERFACE" : "0.0.0.0",<o:p></o:p></p><p class=MsoNormal> "NBI_PORT" : 7557,<o:p></o:p></p><p class=MsoNormal> "FS_INTERFACE" : "0.0.0.0",<o:p></o:p></p><p class=MsoNormal> "FS_PORT" : 7567,<o:p></o:p></p><p class=MsoNormal> "FS_HOSTNAME" : "acs.example.com",<o:p></o:p></p><p class=MsoNormal> "DEBUG-1C497B-B2338%252D168-GMC170508001297" : true<o:p></o:p></p><p class=MsoNormal>}<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b>From:</b> Users <users-bounces@lists.genieacs.com> <b>On Behalf Of </b>Dan Morphis<br><b>Sent:</b> Thursday, April 19, 2018 2:39 PM<br><b>To:</b> Community support for GenieACS users <users@lists.genieacs.com><br><b>Subject:</b> Re: API call failure<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>You would need to post your entire config.json file for me to see where the issue might be.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>-dan<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Thu, Apr 19, 2018 at 7:39 AM, <<a href="mailto:eric@aisling-technologies.com" target="_blank">eric@aisling-technologies.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I added the following line to config.json, but after restarting I can no longer access the gui.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>"DEBUG-1C497B-B2338%252D168-GMC170508001297" : true,<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Clearly my syntax is incorrect, but I’m not sure where.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b> Users <<a href="mailto:users-bounces@lists.genieacs.com" target="_blank">users-bounces@lists.genieacs.com</a>> <b>On Behalf Of </b>Dan Morphis<br><b>Sent:</b> Wednesday, April 18, 2018 1:26 PM<br><b>To:</b> Community support for GenieACS users <<a href="mailto:users@lists.genieacs.com" target="_blank">users@lists.genieacs.com</a>><br><b>Subject:</b> Re: API call failure<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>From the error message it would appear the CPE is sending bad data. Enable debugging and look in the debug folder for the acs id.<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>-dan<o:p></o:p></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Apr 18, 2018 at 5:06 AM, <<a href="mailto:eric@aisling-technologies.com" target="_blank">eric@aisling-technologies.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>To add a little more detail...<br><br>The Device OUI is 1C497B<br>The Product Class is B2338-168<br>The Serial # is GMC170508001297<br>The GUI displays the Device as 1C497B-B2338%2D168-GMC170508001297<br>The device URL in the GUI is <a href="http://#%23%23.%23%23%23.%23%23%23.%23%23%23/devices/1C497B-B2338%252D168-GMC170508001297" target="_blank">http://###.###.###.###/devices/1C497B-B2338%252D168-GMC170508001297</a><br><br>The Device ID is different in the URL than the GUI display which I assume is due to URL encoding. If that is the case, why does that url not work in my connection request? See error below...<br><br>Apr 15 11:15:18 ip-###-###-###-### genieacs-nbi[1192]: 2018-04-15T16:15:18.016Z [ERROR] Uncaught exception; pid=1655 exceptionName="SyntaxError" exceptionMessage="Unexpected token % in JSON at position 0" exceptionStack="SyntaxError: Unexpected token % in JSON at position 0\n at JSON.parse (<anonymous>)\n at IncomingMessage.<anonymous> (/opt/genieacs/lib/nbi.js:384:23)\n at emitNone (events.js:86:13)\n at IncomingMessage.emit (events.js:188:7)\n at endReadableNT (_stream_readable.js:975:12)\n at _combinedTickCallback (internal/process/next_tick.js:80:11)\n at process._tickCallback (internal/process/next_tick.js:104:9)"<br><br>Any help would be greatly appreciated as I need to get this working before I can launch in a live environment.<br><br>Thank you in advance!<br><br><br>-----Original Message-----<br>From: <a href="mailto:eric@aisling-technologies.com" target="_blank">eric@aisling-technologies.com</a> <<a href="mailto:eric@aisling-technologies.com" target="_blank">eric@aisling-technologies.com</a>> <br>Sent: Wednesday, April 18, 2018 7:01 AM<br>To: 'Community support for GenieACS users' <<a href="mailto:users@lists.genieacs.com" target="_blank">users@lists.genieacs.com</a>><br>Subject: RE: API call failure<br><br>Does anyone have any thoughts on this issue?<br><br>Thank you.<br><br>-----Original Message-----<br>From: Users <<a href="mailto:users-bounces@lists.genieacs.com" target="_blank">users-bounces@lists.genieacs.com</a>> On Behalf Of <a href="mailto:eric@aisling-technologies.com" target="_blank">eric@aisling-technologies.com</a><br>Sent: Sunday, April 15, 2018 12:17 PM<br>To: 'Community support for GenieACS users' <<a href="mailto:users@lists.genieacs.com" target="_blank">users@lists.genieacs.com</a>><br>Subject: RE: API call failure<br><br>Oliver, <br><br>I updated the connection url to<br><a href="http://35.171.217.31:7557/devices/1C497B%2DB2338%2D168%2DGMC170508001297/tasks?connection_request" target="_blank">http://35.171.217.31:7557/devices/1C497B%2DB2338%2D168%2DGMC170508001297/tasks?connection_request</a><br><br>I still receive the following error...<br><br>Apr 15 11:15:18 ip-###-###-###-### genieacs-nbi[1192]: 2018-04-15T16:15:18.016Z [ERROR] Uncaught exception; pid=1655 exceptionName="SyntaxError" exceptionMessage="Unexpected token % in JSON at position 0" exceptionStack="SyntaxError: Unexpected token % in JSON at position 0\n at JSON.parse (<anonymous>)\n at IncomingMessage.<anonymous> (/opt/genieacs/lib/nbi.js:384:23)\n at emitNone (events.js:86:13)\n at IncomingMessage.emit (events.js:188:7)\n at endReadableNT (_stream_readable.js:975:12)\n at _combinedTickCallback (internal/process/next_tick.js:80:11)\n at process._tickCallback (internal/process/next_tick.js:104:9)"<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>Any thoughts?<br>Thanks<br><br>-----Original Message-----<br>From: Users <<a href="mailto:users-bounces@lists.genieacs.com" target="_blank">users-bounces@lists.genieacs.com</a>> On Behalf Of Oliver Kraitschy<br>Sent: Monday, March 26, 2018 8:51 AM<br>To: <a href="mailto:users@lists.genieacs.com" target="_blank">users@lists.genieacs.com</a><br>Subject: Re: API call failure<br><br>Hello Eric,<br><br>the url you're using is not fully url-encoded. You need to encode the hyphens ('-') as well.<br><br>Greetings,<br>Oliver<br><br>Am 26.03.2018 14:37, schrieb <a href="mailto:eric@aisling-technologies.com" target="_blank">eric@aisling-technologies.com</a>:<br>> I am attempting to use Google's Postman to test my API calls to <br>> GenieACS, but my lack of experience is causing me issues. I am trying <br>> to do the following;<br>> <br>> <a href="http://35.171.217.31:7557/devices/1C497B-B2338%2D168-GMC170508001297/t" target="_blank">http://35.171.217.31:7557/devices/1C497B-B2338%2D168-GMC170508001297/t</a><br>> asks?connection_request<br>> <br>> {"name":"refreshObject", "objectName":""}<br>> <br>> Which generates the following log messages…<br>> <br>> Mar 26 12:24:39 ip-###-##-##-## genieacs-nbi[1167]:<br>> 2018-03-26T12:24:39.562Z [ERROR] Uncaught exception; pid=7258 <br>> exceptionName="SyntaxError" exceptionMessage="Unexpected token % in <br>> JSON at position 0" exceptionStack="SyntaxError: Unexpected token % in<br>> JSON at position 0\n at JSON.parse (<anonymous>)\n at<br>> IncomingMessage.<anonymous> (/opt/genieacs/lib/nbi.js:384:23)\n at<br>> emitNone (events.js:86:13)\n at IncomingMessage.emit<br>> (events.js:188:7)\n at endReadableNT (_stream_readable.js:975:12)\n<br>> at _combinedTickCallback (internal/process/next_tick.js:80:11)\n<br>> at process._tickCallback (internal/process/next_tick.js:104:9)"<br>> <br>> Mar 26 12:25:09 ip-###-##-##-## genieacs-nbi[1167]:<br>> 2018-03-26T12:25:09.569Z [ERROR] Worker died; pid=7258 exitCode=1<br>> <br>> Mar 26 12:25:09 ip-###-##-##-## genieacs-nbi[1167]:<br>> 2018-03-26T12:25:09.864Z [INFO] Worker listening; pid=7400 <br>> address="0.0.0.0" port=7557<br>> <br>> Any guidance would be greatly appreciated.<br>> _______________________________________________<br>> Users mailing list<br>> <a href="mailto:Users@lists.genieacs.com" target="_blank">Users@lists.genieacs.com</a><br>> <a href="http://lists.genieacs.com/mailman/listinfo/users" target="_blank">http://lists.genieacs.com/mailman/listinfo/users</a><br><br>_______________________________________________<br>Users mailing list<br><a href="mailto:Users@lists.genieacs.com" target="_blank">Users@lists.genieacs.com</a><br><a href="http://lists.genieacs.com/mailman/listinfo/users" target="_blank">http://lists.genieacs.com/mailman/listinfo/users</a><br><br>_______________________________________________<br>Users mailing list<br><a href="mailto:Users@lists.genieacs.com" target="_blank">Users@lists.genieacs.com</a><br><a href="http://lists.genieacs.com/mailman/listinfo/users" target="_blank">http://lists.genieacs.com/mailman/listinfo/users</a><br><br>_______________________________________________<br>Users mailing list<br><a href="mailto:Users@lists.genieacs.com" target="_blank">Users@lists.genieacs.com</a><br><a href="http://lists.genieacs.com/mailman/listinfo/users" target="_blank">http://lists.genieacs.com/mailman/listinfo/users</a><o:p></o:p></p></div></div></blockquote></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>Users mailing list<br><a href="mailto:Users@lists.genieacs.com">Users@lists.genieacs.com</a><br><a href="http://lists.genieacs.com/mailman/listinfo/users" target="_blank">http://lists.genieacs.com/mailman/listinfo/users</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>