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</head><body><p>I usually see the "Device Offline" error in the GUI when the ACS is unable to reach a device at all. If the tasks timeout, you get a message about the task being queued.</p><p>Right next to refresh is a ping tool, in the GUI. What do you get when you run a ping?</p><blockquote type="cite">On December 19, 2018 at 10:51 AM Lê Văn Vượng <levanvuong@protonmail.com> wrote:<br><br><div>Hi Spence,</div><div>I'm not use NAT,<br></div><div class="ox-ff0e40c1ba-protonmail_signature_block"><div class="ox-ff0e40c1ba-protonmail_signature_block-user"><div class="ox-ff0e40c1ba-protonmail_signature_block"><div class="ox-ff0e40c1ba-protonmail_signature_block-user"><br></div></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;"><strong style="font-weight: bolder;">Best Regards,</strong><br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;">-------------------------------------------<br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;"><strong style="font-weight: bolder;">Vuong, Le Van (Mr.)</strong><br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;">DevOps Team Leader - oNOC<br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;"><strong style="font-weight: bolder;">CMC Telecom</strong><br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;"><em>Mobile</em>: (+84) 38 935 8882<br></div><div><br></div></div><div class="ox-ff0e40c1ba-protonmail_signature_block-proton ox-ff0e40c1ba-protonmail_signature_block-empty"><br></div></div><div><br></div><div>‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐<br></div><div>On Wednesday, December 19, 2018 11:45 AM, Spencer Lambert <spence@isphelper.com> wrote:<br></div><div><br></div><blockquote type="cite"><p>Are the routers behind NAT?<br></p><blockquote type="cite"><div>On December 19, 2018 at 9:50 AM Lê Văn Vượng <levanvuong@protonmail.com> wrote:<br></div><div><br></div><div>Hi Friends,<br></div><div>I'm using GenieACS to management router Virgo (model 2912n), some devices can not refresh and return an error "Device Offline".<br></div><div>Note: In CPE device, i was configure <strong>Periodic Inform </strong>to CPE send message to ACS after 60 second.<br></div><div><br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;">Any ideas to fix that are appreciated?<br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;">Thanks so much!<br></div><div class="ox-ff0e40c1ba-ox-7ce99a95c6-protonmail_signature_block"><div class="ox-ff0e40c1ba-ox-7ce99a95c6-protonmail_signature_block-user"><div class="ox-ff0e40c1ba-ox-7ce99a95c6-protonmail_signature_block"><div class="ox-ff0e40c1ba-ox-7ce99a95c6-protonmail_signature_block-user"><br></div></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;"><strong>Best Regards,</strong><br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;">-------------------------------------------<br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;"><strong>Vuong, Le Van (Mr.)</strong><br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;"><br></div><div><br></div></div><div class="ox-ff0e40c1ba-ox-7ce99a95c6-protonmail_signature_block-proton ox-ff0e40c1ba-ox-7ce99a95c6-protonmail_signature_block-empty"><br></div></div><div><br></div><div>_______________________________________________<br></div><div>Users mailing list<br></div><div>Users@lists.genieacs.com<br></div><div>http://lists.genieacs.com/mailman/listinfo/users<br></div></blockquote></blockquote><div><br></div></blockquote></body></html>