<div>Hi Friends,<br></div><div>I'm using GenieACS to management router Virgo (model 2912n), some devices can not refresh and return an error "Device Offline".<br></div><div>Note: In CPE device, i was configure <b style="font-family: Arial, Helvetica, Verdana; font-size: 13.3333px; color: rgb(0, 0, 0); font-weight: bold; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;">Periodic Inform </b>to CPE send message to ACS after 60 second.<br></div><div><br></div><div style="color: rgb(85, 85, 85); font-family: Arial, "Helvetica Neue", Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Any ideas to fix that are appreciated?<br></div><div style="color: rgb(85, 85, 85); font-family: Arial, "Helvetica Neue", Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Thanks so much!<br></div><div class="protonmail_signature_block"><div class="protonmail_signature_block-user"><div class="protonmail_signature_block"><div class="protonmail_signature_block-user"><br></div></div><div style="color:rgb(85,85,85);font-family:Arial, 'Helvetica Neue', Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);"><b style="font-weight:bolder;">Best Regards,</b><br></div><div style="color:rgb(85,85,85);font-family:Arial, 'Helvetica Neue', Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);">-------------------------------------------<br></div><div style="color:rgb(85,85,85);font-family:Arial, 'Helvetica Neue', Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);"><b style="font-weight:bolder;">Vuong, Le Van (Mr.)</b><br></div><div style="color:rgb(85,85,85);font-family:Arial, 'Helvetica Neue', Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);"><br></div><div><br></div></div><div class="protonmail_signature_block-proton protonmail_signature_block-empty"><br></div></div><div><br></div>