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</head><body><p>Are the routers behind NAT?</p><blockquote type="cite">On December 19, 2018 at 9:50 AM Lê Văn Vượng <levanvuong@protonmail.com> wrote:<br><br><div>Hi Friends,<br></div><div>I'm using GenieACS to management router Virgo (model 2912n), some devices can not refresh and return an error "Device Offline".<br></div><div>Note: In CPE device, i was configure <strong style="font-family: Arial, Helvetica, Verdana; font-size: 13.3333px; color: #000000; font-weight: bold; font-style: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;">Periodic Inform </strong>to CPE send message to ACS after 60 second.<br></div><div><br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;">Any ideas to fix that are appreciated?<br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;">Thanks so much!<br></div><div class="ox-7ce99a95c6-protonmail_signature_block"><div class="ox-7ce99a95c6-protonmail_signature_block-user"><div class="ox-7ce99a95c6-protonmail_signature_block"><div class="ox-7ce99a95c6-protonmail_signature_block-user"><br></div></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;"><strong style="font-weight: bolder;">Best Regards,</strong><br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;">-------------------------------------------<br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;"><strong style="font-weight: bolder;">Vuong, Le Van (Mr.)</strong><br></div><div style="color: #555555; font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;"><br></div><div><br></div></div><div class="ox-7ce99a95c6-protonmail_signature_block-proton ox-7ce99a95c6-protonmail_signature_block-empty"><br></div></div><div><br></div>_______________________________________________<br>Users mailing list<br>Users@lists.genieacs.com<br>http://lists.genieacs.com/mailman/listinfo/users<br></blockquote></body></html>