<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif">Hi,</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"><br></font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif">We have been running a GenieACS v1.0 server for a couple years with 5k devices.</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"><br></font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"><span class="Object" id="OBJ_PREFIX_DWT1877_com_zimbra_date" style="color: darkblue; cursor: pointer;">Today</span> suddenly we started to get this message after every CPE Inform for no apparent reason.</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"><br></font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif">2019-04-09T12:16:39.516Z - TypeError: Cannot read property '_keys' of undefined</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"> at getObjectHash (/opt/genieacs/lib/presets.js:494:20)</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"> at /opt/genieacs/lib/presets.js:537:26</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"> at accumulateConfigurations (/opt/genieacs/lib/presets.js:548:9)</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"> at /opt/genieacs/lib/presets.js:160:22</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"> at /opt/genieacs/node_modules/mongodb/lib/mongodb/collection/query.js:164:5</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"> at Cursor.nextObject (/opt/genieacs/node_modules/mongodb/lib/mongodb/cursor.js:773:5)</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"> at commandHandler (/opt/genieacs/node_modules/mongodb/lib/mongodb/cursor.js:741:14)</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"> at bound (domain.js:291:14)</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"> at runBound (domain.js:304:12)</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"> at /opt/genieacs/node_modules/mongodb/lib/mongodb/db.js:1905:9</font></div><div style="font-size: 13.3333px; background-color: rgb(255, 255, 255);"><font face="arial, helvetica, sans-serif"><div style="font-size: 13.3333px;">9 Apr 14:22:20 - Worker 11206 died (0)</div><div style="font-size: 13.3333px;">9 Apr 14:22:20 - Worker 11240 listening to 0.0.0.0:7547</div><div><br></div></font></div><div style="font-size: 10pt; background-color: rgb(255, 255, 255);"><br></div><div style="font-size: 10pt; background-color: rgb(255, 255, 255);">What could be going on?</div><div style="font-size: 10pt; background-color: rgb(255, 255, 255);"><br></div><div style="font-size: 10pt; background-color: rgb(255, 255, 255);">Thanks in advance,</div><div style="font-size: 10pt; background-color: rgb(255, 255, 255);"><br></div><div style="font-size: 10pt; background-color: rgb(255, 255, 255);">Miguel</div><br><div><br></div><br><br><div><span name="x"></span><div></div><div><div style="background-color: rgb(255, 255, 255); font-family: "times new roman", "new york", times, serif; font-size: 16px;"><div style="font-family: arial, helvetica, sans-serif; font-size: medium;"><div style="font-size: 13.3333px;"><table cellpadding="0" cellspacing="0" class="ng-scope" style="box-sizing: border-box; border-collapse: collapse; border-spacing: 0px; font-size: 10pt; color: rgb(68, 68, 68); width: 453px; font-family: arial;"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box;"><td valign="top" rowspan="6" align="center" style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt; box-sizing: border-box; padding: 0px 10px 0px 0px; border-right: 1px solid rgb(0, 121, 172); width: 105px; vertical-align: top; text-align: center;"><img alt="Photograph" width="132" border="0" class="ng-scope" src="http://185.94.77.17/wp-content/uploads/2018/07/logogibfibre.png" src="http://185.94.77.17/wp-content/uploads/2018/07/logogibfibre.png" style="font-size: 13.3333px; box-sizing: border-box; border: 0px; vertical-align: middle; height: auto; width: 132px;"></td></tr><tr style="box-sizing: border-box;"><td valign="top" style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt; box-sizing: border-box; padding: 0px 0px 5px 10px; width: 305px; vertical-align: top; line-height: 25px; font-style: italic;"><strong style="box-sizing: border-box;"><span class="ng-binding" style="box-sizing: border-box; font-size: 14pt; color: rgb(16, 118, 190); font-style: normal;">Miguel B<strong style="color: rgb(68, 68, 68); font-family: arial; font-size: 13.3333px; font-style: italic; box-sizing: border-box;"><span class="ng-binding" style="box-sizing: border-box; font-size: 14pt; color: rgb(16, 118, 190); font-style: normal;"><strong style="color: rgb(68, 68, 68); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 13.3333px; font-style: italic; box-sizing: border-box;"><span class="ng-binding" style="box-sizing: border-box; font-size: 14pt; color: rgb(16, 118, 190); font-style: normal;">érniz</span></strong><br></span></strong></span></strong>Chief Technical Officer <span class="ng-scope" style="box-sizing: border-box; font-size: 10pt;">| </span><span class="ng-binding ng-scope" style="box-sizing: border-box; font-size: 10pt; color: rgb(16, 118, 190);">GibFibre Ltd</span></td></tr><tr style="box-sizing: border-box;"><td valign="top" style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt; box-sizing: border-box; padding: 5px 0px 5px 10px; vertical-align: top;">Tel: +350 22500000<br>Mob: +350 54019095<br>Mail: <span style="color: rgb(0, 0, 139); font-family: arial; font-size: 13.3333px;"><span class="Object" id="OBJ_PREFIX_DWT10240_com_zimbra_email" style="cursor: pointer;">mberniz@gibfibre.com<br></span></span>Skype: miguel.berniz</td></tr><tr class="ng-scope" style="box-sizing: border-box;"><td valign="top" style="font-family: arial, helvetica, sans-serif; font-size: 10pt; box-sizing: border-box; padding: 5px 0px 5px 10px; vertical-align: top; color: rgb(0, 121, 172);">Suite 14 Watergardens 5<br>Waterport Road<br>Gibraltar GX11 1AA</td></tr><tr style="box-sizing: border-box;"><td valign="top" style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt; box-sizing: border-box; padding: 5px 0px 5px 10px; vertical-align: top; color: rgb(16, 118, 190);"><span class="Object" id="OBJ_PREFIX_DWT4148_com_zimbra_url" style="color: darkblue; cursor: pointer;"><span class="Object" id="OBJ_PREFIX_DWT1058_com_zimbra_url" style="cursor: pointer;"><span class="Object" id="OBJ_PREFIX_DWT10241_com_zimbra_url" style="cursor: pointer;"><a href="http://www.gibfibre.com/" target="_blank" style="color: rgb(0, 140, 186); text-decoration-line: none; cursor: pointer; box-sizing: border-box; background-color: transparent;"><span class="ng-binding" style="box-sizing: border-box; font-size: 10pt; color: rgb(16, 118, 190);">www.gibfibre.com</span></a></span></span></span></td></tr><tr class="ng-scope" style="box-sizing: border-box;"><td valign="top" style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt; box-sizing: border-box; padding: 5px 0px 5px 10px; vertical-align: top;"><span class="ng-scope" style="box-sizing: border-box;"><span class="Object" id="OBJ_PREFIX_DWT4149_com_zimbra_url" style="color: darkblue; cursor: pointer;"><br></span></span></td></tr></tbody></table></div><span style="font-size: xx-small;"><br></span></div><div style="font-family: "times new roman"; font-size: medium;"><span style="font-family: arial, helvetica, sans-serif; font-size: xx-small;">This message and any attachment is the property of Gibfibre Ltd and may be privileged or otherwise protected from disclosure and is intended solely for the use of the intended recipient and is not to be copied, redistributed or reused in any manner. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person and destroy all copies of the original message and attachment. Thank you.</span></div><div><span style="font-family: arial, helvetica, sans-serif; font-size: xx-small;"><br></span></div></div><div style="background-color: rgb(255, 255, 255); font-family: "times new roman", "new york", times, serif; font-size: 16px;"></div></div><span name="x"></span><br></div></div></body></html>