Automatic refreshObject task is never removed from task queue

[Dan Morphis]

I had to set GET_PARAMETER_NAMES_DEPTH_THRESHOLD to 3, and SESSION_TIMEOUT
to 120 for the ZyXel stuff to work. Try that.

On Thu, Jul 21, 2016 at 7:20 AM, Grímur Daníelsson <grimurd at snerpa.is>
wrote:

> Hi Yak
>
> I had tried setting GET_PARAMETER_NAMES_DEPTH_THRESHOLD set to 3 without
> success.
>
> As per your suggestion i tried setting the session timeout first to 60
> seconds, then to 120 seconds and reducing the depth threshold to 2. But
> that didn't make any difference. Some routers seemed to take
> longer between informs but others still seems to contact the ACS every 30
> seconds.
>
> How much did you raise the session timeout to?
>
> Regards, Grimur
>
>
>
> On 07/21/2016 02:16 PM, Steve Hawkes wrote:
>
> Hi Grimur,
>
> We have had a similar issue with VMG1312s. We increased the
> SESSION_TIMEOUT and changed the  GET_PARAMETER_NAMES_DEPTH_THRESHOLD to 2
> so it does the tree in sections. Trying to get the whole tree on 1312s
> seems to take for ever and Genie give up waiting.
>
> I did try setting the GET_PARAMETER_NAMES_DEPTH_THRESHOLD to 3 but though
> it worked it was marginally slower to get through the whole tree.
>
>
>
> Thanks
>
> Yak
>
>
>
> *From:* Users [mailto:users-bounces at lists.genieacs.com
> <users-bounces at lists.genieacs.com>] *On Behalf Of *Grímur Daníelsson
> *Sent:* 21 July 2016 10:11
> *To:* Community support for GenieACS users <users at lists.genieacs.com>
> <users at lists.genieacs.com>
> *Subject:* Automatic refreshObject task is never removed from task queue
>
>
>
> Hello everyone
>
> I'm having problems with the refreshObject tasks on our CPEs.
>
> The tasks never seem to be completed and because of that it looks to me
> like the CPEs are being hammered by refresh requests from genieacs.
> I have set the inform interval to 900 seconds but in spite of that they
> seem to be informing every 15-30 seconds at least. This stops when I
> remove the refreshObject task from the queue manually and they go back to
> informing at regular intervals. If I refresh the CPE manually
> through the GUI it refreshes sucessfully and the task is removed without
> problems.
> There are no faults in the faults tab in the GUI.
> This seems to happen on all types of CPEs. We got a few Zyxel CPEs and
> this happens to all of them. VMG1312-B10A, VMG8924-B10A and P-870HN-51b.
>
> There are no errors to speak of in the genieacs error log. Tailing the
> console log shows a non-stop stream of "Started task refreshObject()" but
> nothing else out of the ordinary.
>
> I'm completely stuck, anyone know what the problem could be?
>
> --
>
> Best regards,
> Grímur Daníelsson
> Software Developer
> Sales & Services
>
> [image: cid:image003.png at 01D09C51.3470DC00]
>
> Sími: +354 520-4000 - * <grimurd at snerpa.is>grimurd at snerpa.is
> <grimurd at snerpa.is>*
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> *Steve Hawkes*
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