Automatic refreshObject task is never removed from task queue

Thu Jul 21 11:20:05 EDT 2016

Hi Yak

I had tried setting GET_PARAMETER_NAMES_DEPTH_THRESHOLD set to 3 without success.

As per your suggestion i tried setting the session timeout first to 60 seconds, then to 120 seconds and reducing the depth threshold to 2. But that didn't make any difference. Some routers seemed to take
longer between informs but others still seems to contact the ACS every 30 seconds.

How much did you raise the session timeout to?

Regards, Grimur

On 07/21/2016 02:16 PM, Steve Hawkes wrote:
Hi Grimur,
We have had a similar issue with VMG1312s. We increased the SESSION_TIMEOUT and changed the  GET_PARAMETER_NAMES_DEPTH_THRESHOLD to 2 so it does the tree in sections. Trying to get the whole tree on 1312s seems to take for ever and Genie give up waiting.
I did try setting the GET_PARAMETER_NAMES_DEPTH_THRESHOLD to 3 but though it worked it was marginally slower to get through the whole tree.

Thanks
Yak

From: Users [mailto:users-bounces at lists.genieacs.com] On Behalf Of Grímur Daníelsson
Sent: 21 July 2016 10:11
To: Community support for GenieACS users <users at lists.genieacs.com><mailto:users at lists.genieacs.com>
Subject: Automatic refreshObject task is never removed from task queue

Hello everyone

I'm having problems with the refreshObject tasks on our CPEs.

The tasks never seem to be completed and because of that it looks to me like the CPEs are being hammered by refresh requests from genieacs.
I have set the inform interval to 900 seconds but in spite of that they seem to be informing every 15-30 seconds at least. This stops when I
remove the refreshObject task from the queue manually and they go back to informing at regular intervals. If I refresh the CPE manually
through the GUI it refreshes sucessfully and the task is removed without problems.
There are no faults in the faults tab in the GUI.
This seems to happen on all types of CPEs. We got a few Zyxel CPEs and this happens to all of them. VMG1312-B10A, VMG8924-B10A and P-870HN-51b.

There are no errors to speak of in the genieacs error log. Tailing the console log shows a non-stop stream of "Started task refreshObject()" but nothing else out of the ordinary.

I'm completely stuck, anyone know what the problem could be?
--
Best regards,
Grímur Daníelsson
Software Developer
Sales & Services
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