Fwd: Re: HT-701 & other device interoperability

[Sergio]

Not that much. I'm pretty new here, compared to the ones that have been 
working in this field for years. (I did not know the existence of TR-069 
and GenieACS since less than 2 years ago)

Normally, if it does not work, it is a problem of the CPEs not following 
the standards. I also have been fighting all the time with some Chinese 
CPEs which would not connect to GenieACS, and the problems that arise 
are mainly theirs. You can make workarounds, as you can see from other 
e-mails here, but you have to manually modify internal code. If you're 
lucky, you will be only changing config files, but most of the errors 
can't be solved that easy way.

Appart from that, I suggest you using the v1.0 for now. As you can see, 
v1.1alpha doesn't fetch the entire list of parameters, and you have to 
make some changes to it.

Good luck!

El 14/11/16 a las 21:51, Kris Germann escribió:
> Thank you very much.
>
> Are you familiar with GenieACS and making it compatible with other 
> CPE’s? We’re having issues with quite a few it seems since our upgrade 
> to 1.1.0Alpha, it seems as nothing is reporting any details beyond my 
> example below.
>
> Kris
>
>> On Nov 14, 2016, at 3:42 PM, Sergio 
>> <sergio.fernandez at electronicamartinez.com 
>> <mailto:sergio.fernandez at electronicamartinez.com>> wrote:
>>
>> Sorry, I was mistaken. They sent us an alfa version fixing the 
>> problem. That's why it is not on the firmware's page.
>>
>> That's what they told us in a message a month ago in their helpdesk:
>>
>> Hi Sergio,
>> Thank you for contacting Grandstream Networks EMEA Support center.
>> Please note that an official version is currently under QA testing, 
>> we will released as soon as we finish our QA testing, Thanks.
>> Best Regards,
>> Abdenasser
>>
>>
>> If you want to try with the alpha, here it is, an internal link: 
>> http://malab.grandstream.com/firmware/HT7XX/0.0.9.2/
>>
>>
>> Sergio Fernández
>>
>>
>> El 14/11/16 a las 21:24, Kris Germann escribió:
>>> Thank you, when I look up my HT701, I only get this info:
>>>
>>> I am running as you can see firmware version 1.0.8.2 and am running 
>>> GenieACS 1.1.0Alpha
>>>
>>> Kris
>>>
>>>> On Nov 14, 2016, at 2:52 PM, Sergio Fernández 
>>>> <sergio.fernandez at electronicamartinez.com 
>>>> <mailto:sergio.fernandez at electronicamartinez.com>> wrote:
>>>>
>>>> You're welcome, Kris
>>>>
>>>> With the version 1.0.8.2 the errors must be fixed. When I analyzed 
>>>> the data, the problem was malformed XML the HT701 sent. I don't 
>>>> know how it was working in other ACSs.
>>>>
>>>> It happened the same to the HT502 and with the GXV3275. 
>>>> Surprisingly, the GXP1610 worked great from the beggining.
>>>>
>>>> Sergio Fernández
>>>>
>>>>
>>>> El 14 nov. 2016 16:41, Kris Germann <kgermann at portal.net.co 
>>>> <mailto:kgermann at portal.net.co>> escribió:
>>>>
>>>>     Thank you Sergio,
>>>>
>>>>     So you've confirmed the issue is with Grandstreams firmware and
>>>>     not GenieACS's interpretation of the parameters passed by the
>>>>     TR69 protocol?
>>>>
>>>>     Kris
>>>>
>>>>         On November 14, 2016 at 6:27 AM Sergio Fernández
>>>>         <sergio.fernandez at electronicamartinez.com
>>>>         <mailto:sergio.fernandez at electronicamartinez.com>> wrote:
>>>>
>>>>         I have been working with these devices, and, after some
>>>>         months talking with them about that problem, they fixed it
>>>>         in the beta version.
>>>>
>>>>         Now I don't know if they have released the beta in
>>>>         production, but try to update the firmware and see if it works.
>>>>
>>>>         Manny, one question. How do you deactivate the refresh
>>>>         task? I didn't know it could be done
>>>>
>>>>         Sergio Fernández
>>>>
>>>>
>>>>         El 10 nov. 2016 19:49, Manny Veloso
>>>>         <manny.veloso at smartrg.com
>>>>         <mailto:manny.veloso at smartrg.com>> escribió:
>>>>
>>>>             That seems to imply that the CPE is telling Genie that
>>>>             the parameter exists, but when genie goes to get that
>>>>             parameter the CPE says it doesn’t exist.
>>>>
>>>>             You’ll probably have to turn the refresh task off. Can
>>>>             you do that on a per-device basis?
>>>>
>>>>
>>>>             ---
>>>>
>>>>             Manny Veloso / technical person
>>>>
>>>>             o: +360 859 1780
>>>>
>>>>
>>>>
>>>>
>>>>             Follow SmartRG <http://www.smartrg.com/>news and events
>>>>             on Facebook <https://www.facebook.com/SmartRG?fref=ts>
>>>>             | Twitter <https://twitter.com/SRGcrew> | LinkedIn
>>>>             <https://www.linkedin.com/company/2568791?trk=vsrp_companies_res_name&trkInfo=VSRPsearchId%3A80173221376409258784%2CVSRPtargetId%3A2568791%2CVSRPcmpt%3Aprimary>
>>>>             | YouTube
>>>>             <https://www.youtube.com/channel/UCxs7PruCYyHnuAVHO_oQAmQ>
>>>>
>>>>
>>>>             From: Users on behalf of Kris Germann
>>>>             Reply-To: Community support for GenieACS users
>>>>             Date: Wednesday, November 9, 2016 at 9:05 AM
>>>>             To: "users at lists.genieacs.com
>>>>             <mailto:users at lists.genieacs.com>"
>>>>             Subject: HT-701 & other device interoperability
>>>>
>>>>             Getting the following fault when attaching a
>>>>             Grandstream HT-701, as I understand this it looks like
>>>>             the CPE is passing the wrong or malformed variable to
>>>>             GenieACS so it can't capture it.
>>>>
>>>>             Where can I modify the accepted parameters so this
>>>>             fault doesn't occur?
>>>>
>>>>             The error is causing the CPE to have very limited
>>>>             configurability (I can only view the LAN IP and model
>>>>             number... that's about it).
>>>>
>>>>             Device.Services.VoiceService.1.VoiceProfile.1.Line.1.Codec.X_GRANDSTREAM_AAL2G72632PayloadType
>>>>             not found
>>>>
>>>>             Kris
>>>>
>>>>
>>>>         _______________________________________________ Users
>>>>         mailing list Users at lists.genieacs.com
>>>>         <mailto:Users at lists.genieacs.com>
>>>>         http://lists.genieacs.com/mailman/listinfo/users
>>>>
>>>>
>>>
>>
>

-- 
Sergio Fernández
sergio1993_1 at hotmail.com

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