Query Regarding Firmware Upgrade

Sat Sep 24 08:42:21 EDT 2016

Hi Team,

Thank you for your suggestion regarding syslog details but it would be more
helpful if you can *suggest any other way* as I tried the same but again
its not working for me.
Waiting to hearing from you.

Thanks & Regards,
Rupam.kumari

On Thu, Sep 22, 2016 at 11:12 PM, Dan Morphis <dan at milkcarton.com> wrote:

> Try pulling the cover off the CPE. If you are lucky, there will be a 4 pin
> serial port. Take some female to male jumper wires and a $5 USB TTL serial
> converter and you can see the console output of the device. Or, use this cable
> from Sparkfun <https://www.sparkfun.com/products/12977>. On some boards,
> the serial port is there, but the header isn't populated, so you will need
> to solder a header <https://www.sparkfun.com/products/12693> on there.
> One of the pins will usually be labeled with "1". Thats the 5v pin, don't
> connect anything to that. Next will be ground, then tx and rx.  The port
> settings are 115200, 8N1 and you can use any serial/terminal program, even
> putty.
>
> On the console you will see a lot more information than is in the logs.
>
> -dan
>
> On Wed, Sep 21, 2016 at 10:46 PM, Rupam Kumari <rupam.kumari at teramatrix.co
> > wrote:
>
>> Hi Team,
>>
>> Thank you for reply.
>>
>> I have not received any error on  syslog of CPE device. Below I have
>> shown  CPE device syslog.
>>
>>
>>
>>  when call the download API which is mention in the trailing email.  It
>> created a task for download  on genieacs GUI  and download task has
>> completed in few minute and logs shows that task is completed
>> successfully but not any effect on CPE device.
>>
>> *Logs* :
>>
>>  *22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B55AB6BA:
>> Started task download(57e37453e66a598e1a313ae0)*
>> *22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B55AB6BA:
>> Completed task download(57e37453e66a598e1a313ae0)*
>> *22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B55AB6BA:
>> Inform (7 TRANSFER COMPLETE); retry count 0*
>> *22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B55AB6BA:
>> Transfer complete*
>>
>> and I am also getting error in dump log  file from debug directory
>> which is  mention in the trailing email  .
>>
>> Please help me to resolve the issue.
>>
>> Thanks & Regards,
>> Rupam Kumari
>>
>>
>>
>>
>> On Wed, Sep 21, 2016 at 9:11 PM, Dan Morphis <dan at milkcarton.com> wrote:
>>
>>> The error you are receiving is occurring on the the CPE. What is in the
>>> syslog on the CPE?
>>>
>>> On Wed, Sep 21, 2016 at 3:22 AM, Rupam Kumari <
>>> rupam.kumari at teramatrix.co> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> I have tried  download  API  to process the task(firmware update) and
>>>> also seen dump log file  from debug directory . In dump file, I am
>>>> getting  9002  Internal error.
>>>>
>>>> *API  :-*
>>>>
>>>> *curl -i
>>>> 'http://localhost:7557/devices/0CD2B5-Wireless%2520Router%2520WR3005N3-0CD2B55AB6BA/tasks?timeout25=3000&connection_request
>>>> <http://localhost:7557/devices/0CD2B5-Wireless%2520Router%2520WR3005N3-0CD2B55AB6BA/tasks?timeout25=3000&connection_request>'
>>>> -X POST --data '{ "name": "download",
>>>> "file":"57e23af588b7d29823388b46","filename":"wr3006n3v1_en_3_16_9_up_boot.bin"}'*
>>>>
>>>> *Dump file Logs :-*
>>>>
>>>> *# REQUEST Wed Sep 21 2016 16:17:35 GMT+0530 (IST)*
>>>> *{"host":"192.168.0.100","user-agent":"TR069_AGENT/1.0","content-length":"788","connection":"keep-alive","content-type":"text/xml;
>>>> charset=utf-8","soapaction":"","cookie2":"$Version=\"1\"","cookie":"session=1664883ee1712a96"}*
>>>> *<?xml version="1.0" encoding="UTF-8"?>*
>>>> *<SOAP-ENV:Envelope
>>>> xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/
>>>> <http://schemas.xmlsoap.org/soap/envelope/>"
>>>> xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/
>>>> <http://schemas.xmlsoap.org/soap/encoding/>"
>>>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance
>>>> <http://www.w3.org/2001/XMLSchema-instance>"
>>>> xmlns:xsd="http://www.w3.org/2001/XMLSchema
>>>> <http://www.w3.org/2001/XMLSchema>"
>>>> xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><SOAP-ENV:Header><cwmp:ID
>>>> SOAP-ENV:mustUnderstand="1">transfercomplete</cwmp:ID></SOAP-ENV:Header><SOAP-ENV:Body
>>>> SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/
>>>> <http://schemas.xmlsoap.org/soap/encoding/>"><cwmp:TransferComplete><CommandKey></CommandKey><FaultStruct><FaultCode>9002</FaultCode><FaultString>Internal
>>>> error</FaultString></FaultStruct><StartTime>2016-09-21T16:17:35</StartTime><CompleteTime>2016-09-21T16:17:35</CompleteTime></cwmp:TransferComplete></SOAP-ENV:Body></SOAP-ENV:Envelope>*
>>>>
>>>>
>>>> *# RESPONSE Wed Sep 21 2016 16:17:35 GMT+0530 (IST)*
>>>> *{"Server":"GenieACS/1.0.5","SOAPServer":"GenieACS/1.0.5","Content-Type":"text/xml;
>>>> charset=\"utf-8\""}*
>>>> *<?xml version="1.0" encoding="UTF-8"?>*
>>>> *<soap-env:Envelope
>>>> xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/
>>>> <http://schemas.xmlsoap.org/soap/encoding/>"
>>>> xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/
>>>> <http://schemas.xmlsoap.org/soap/envelope/>"
>>>> xmlns:xsd="http://www.w3.org/2001/XMLSchema
>>>> <http://www.w3.org/2001/XMLSchema>"
>>>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance
>>>> <http://www.w3.org/2001/XMLSchema-instance>"
>>>> xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
>>>> soap-env:mustUnderstand="1">transfercomplete</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:TransferCompleteResponse/></soap-env:Body></soap-env:Envelope>*
>>>>
>>>>
>>>>
>>>> Please help me to resolve the issue. Thank you in advance.
>>>>
>>>> Thanks & Regards,
>>>> Rupam kumari
>>>>
>>>>
>>>> On Wed, Aug 31, 2016 at 11:32 AM, Oliver Kraitschy <okraits at arcor.de>
>>>> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> did you enable debug output in config.json? Like that:
>>>>>
>>>>>   ...
>>>>>   "DEBUG" : true,
>>>>>   ...
>>>>>
>>>>> Then debug output should appear in the debug directory.
>>>>>
>>>>> Greetings,
>>>>> Oliver
>>>>>
>>>>> On Wed, Aug 31, 2016 at 11:17:43AM +0530, Rupam Kumari wrote:
>>>>> > Hi Team,
>>>>> >
>>>>> > I have tried both API and GUI to process the task(firmware update).
>>>>> >
>>>>> > 1)  Using API :
>>>>> >
>>>>> >     When perform the task using API it gives error and there is no
>>>>> logs
>>>>> >     generated for this. below I have mentioned the response
>>>>> >
>>>>> >
>>>>> >         HTTP/1.1 500 Internal Server Error
>>>>> >
>>>>> >         Connection: close
>>>>> >
>>>>> >         Date: Sat, 27 Aug 2016 10:15:51 GMT
>>>>> >
>>>>> >         Transfer-Encoding: chunked
>>>>> >
>>>>> _______________________________________________
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>>>>> Users at lists.genieacs.com
>>>>> http://lists.genieacs.com/mailman/listinfo/users
>>>>>
>>>>
>>>>
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