Query Regarding Firmware Upgrade

Thu Sep 22 03:49:29 EDT 2016

Hi Team,

Thank you for reply.

   1. Call the download API which is mention in the trailing email.  It
   created a task for download on genieacs GUI  and download task has
   completed in few minute and logs shows that task is completed
   successfully but not any effect on CPE device

*Logs* :

 *22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B55AB6BA:
Started task download(57e37453e66a598e1a313ae0)*

*22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B55AB6BA:
Completed task download(57e37453e66a598e1a313ae0)*

*22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B55AB6BA: Inform
(7 TRANSFER COMPLETE); retry count 0*

*22 Sep 11:34:29 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B55AB6BA:
Transfer complete*

          and I am also getting error in dump log file from debug directory
which is  mention in the trailing email  .

       2.  I have not received any error on syslog of CPE device. Please
find attachment for syslog.

Please help me to resolve the issue.

Thanks & Regards,
Rupam Kumari

On Wed, Sep 21, 2016 at 9:11 PM, Dan Morphis <dan at milkcarton.com> wrote:

> The error you are receiving is occurring on the the CPE. What is in the
> syslog on the CPE?
>
> On Wed, Sep 21, 2016 at 3:22 AM, Rupam Kumari <rupam.kumari at teramatrix.co>
> wrote:
>
>> Hi Team,
>>
>> I have tried  download  API  to process the task(firmware update) and
>> also seen dump log file  from debug directory . In dump file, I am
>> getting  9002  Internal error.
>>
>> *API  :-*
>>
>> *curl -i
>> 'http://localhost:7557/devices/0CD2B5-Wireless%2520Router%2520WR3005N3-0CD2B55AB6BA/tasks?timeout25=3000&connection_request
>> <http://localhost:7557/devices/0CD2B5-Wireless%2520Router%2520WR3005N3-0CD2B55AB6BA/tasks?timeout25=3000&connection_request>'
>> -X POST --data '{ "name": "download",
>> "file":"57e23af588b7d29823388b46","filename":"wr3006n3v1_en_3_16_9_up_boot.bin"}'*
>>
>> *Dump file Logs :-*
>>
>> *# REQUEST Wed Sep 21 2016 16:17:35 GMT+0530 (IST)*
>> *{"host":"192.168.0.100","user-agent":"TR069_AGENT/1.0","content-length":"788","connection":"keep-alive","content-type":"text/xml;
>> charset=utf-8","soapaction":"","cookie2":"$Version=\"1\"","cookie":"session=1664883ee1712a96"}*
>> *<?xml version="1.0" encoding="UTF-8"?>*
>> *<SOAP-ENV:Envelope
>> xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/
>> <http://schemas.xmlsoap.org/soap/envelope/>"
>> xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/
>> <http://schemas.xmlsoap.org/soap/encoding/>"
>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance
>> <http://www.w3.org/2001/XMLSchema-instance>"
>> xmlns:xsd="http://www.w3.org/2001/XMLSchema
>> <http://www.w3.org/2001/XMLSchema>"
>> xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><SOAP-ENV:Header><cwmp:ID
>> SOAP-ENV:mustUnderstand="1">transfercomplete</cwmp:ID></SOAP-ENV:Header><SOAP-ENV:Body
>> SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/
>> <http://schemas.xmlsoap.org/soap/encoding/>"><cwmp:TransferComplete><CommandKey></CommandKey><FaultStruct><FaultCode>9002</FaultCode><FaultString>Internal
>> error</FaultString></FaultStruct><StartTime>2016-09-21T16:17:35</StartTime><CompleteTime>2016-09-21T16:17:35</CompleteTime></cwmp:TransferComplete></SOAP-ENV:Body></SOAP-ENV:Envelope>*
>>
>>
>> *# RESPONSE Wed Sep 21 2016 16:17:35 GMT+0530 (IST)*
>> *{"Server":"GenieACS/1.0.5","SOAPServer":"GenieACS/1.0.5","Content-Type":"text/xml;
>> charset=\"utf-8\""}*
>> *<?xml version="1.0" encoding="UTF-8"?>*
>> *<soap-env:Envelope
>> xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/
>> <http://schemas.xmlsoap.org/soap/encoding/>"
>> xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/
>> <http://schemas.xmlsoap.org/soap/envelope/>"
>> xmlns:xsd="http://www.w3.org/2001/XMLSchema
>> <http://www.w3.org/2001/XMLSchema>"
>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance
>> <http://www.w3.org/2001/XMLSchema-instance>"
>> xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
>> soap-env:mustUnderstand="1">transfercomplete</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:TransferCompleteResponse/></soap-env:Body></soap-env:Envelope>*
>>
>>
>>
>> Please help me to resolve the issue. Thank you in advance.
>>
>> Thanks & Regards,
>> Rupam kumari
>>
>>
>> On Wed, Aug 31, 2016 at 11:32 AM, Oliver Kraitschy <okraits at arcor.de>
>> wrote:
>>
>>> Hi,
>>>
>>> did you enable debug output in config.json? Like that:
>>>
>>>   ...
>>>   "DEBUG" : true,
>>>   ...
>>>
>>> Then debug output should appear in the debug directory.
>>>
>>> Greetings,
>>> Oliver
>>>
>>> On Wed, Aug 31, 2016 at 11:17:43AM +0530, Rupam Kumari wrote:
>>> > Hi Team,
>>> >
>>> > I have tried both API and GUI to process the task(firmware update).
>>> >
>>> > 1)  Using API :
>>> >
>>> >     When perform the task using API it gives error and there is no logs
>>> >     generated for this. below I have mentioned the response
>>> >
>>> >
>>> >         HTTP/1.1 500 Internal Server Error
>>> >
>>> >         Connection: close
>>> >
>>> >         Date: Sat, 27 Aug 2016 10:15:51 GMT
>>> >
>>> >         Transfer-Encoding: chunked
>>> >
>>> _______________________________________________
>>> Users mailing list
>>> Users at lists.genieacs.com
>>> http://lists.genieacs.com/mailman/listinfo/users
>>>
>>
>>
>> _______________________________________________
>> Users mailing list
>> Users at lists.genieacs.com
>> http://lists.genieacs.com/mailman/listinfo/users
>>
>>
>
> _______________________________________________
> Users mailing list
> Users at lists.genieacs.com
> http://lists.genieacs.com/mailman/listinfo/users
>
>
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