refreshObject task resets a Vigor 2860L repeatedly

Dan Morphis dan at milkcarton.com
Tue Jul 4 05:23:30 EDT 2017


Also, just because a device works fine with one ACS doesn't mean it's not an issue with the CPE itself. Any number of things can trigger a defect inherent to the CPE.

Looking at the log you sent, it appears on line 78 genie is asking the CPE for all the root level parameter names then a minute later is the boot inform. The automatic refreshObject task threw me for a loop. It's happening because you are using the old v1.0 branch.

Please switch to v1.1. V1.1 no longer automatically refreshes the entire device on first inform, but more importantly has script support so you can provision CPEs. 

-dan

> On Jul 4, 2017, at 12:41 AM, Vaggelis Kapoulas <kapoulas at cti.gr> wrote:
> 
> 
> Hi,
> 
> I face a problem with a Vigor 2860L that reboots after is it connects to a genieacs server, that I have setup
> 
> The CPE shows in the list of devices, and immediately afterwards a refreshObject task, that is automatically inserted in the tasks, causes the CPE to reset.
> 
> This task remains in the list (probably because it got no reply, and is considered unfinished).
> 
> Once the CPE reboots it sends a new inform (BOOT and VALUE CHANGE, as it now has a different IP address), the task refreshObject is retried, and this results again in the CPE rebooting. This goes on and on for ever, if left uninterrupted.
> 
> If I destroy the queued task(s), then the CPE remains stable, but I cannot do anything, as any action triggers a new task that causes the CPE to reboot.
> 
> Looking at the debug info I see no obvious cause of the error. The relevant dump is at https://pastebin.com/fgwciGgx
> 
> I have searched the archives and the web for any relevant clue but have found nothing so far.
> 
> The CPE was working fine with another TR-069 server (for which I had a test license that expeired). So I tend to rule out problems with the CPE itself
> 
> I would appreciate any insight into what may be causing this.
> 
> Thanks in advance!
> 
> Best regards,
> Vaggelis
> 
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