CPE's not updating

Cas de Reuver cas at reuver.co
Tue Oct 10 05:46:33 EDT 2017


Hi,

I'm having the issue that suddenly around 75% of the CPE's in GenieACS have stopped working in GenieACS. The "Last Inform" time isn't being updated and presets aren't being pushed.

The debug dump shows nothing interesting and the cwmp logs aren't really helpful I think. The only thing I noticed in the cwmp log is the following:

2017-10-10T09:28:37.643Z [INFO] :removed:125 04BF6D-:removed:29: Inform; cpeRequestId="434787913" informEvent="2 PERIODIC" informRetryCount=1
2017-10-10T09:28:37.715Z [INFO] :removed:125 04BF6D-:removed:29: ACS request; acsRequestId="15f059d5409100" acsRequestName="SetParameterValues"
2017-10-10T09:28:40.435Z [INFO] :removed:103 04BF6D-:removed:88: Inform; cpeRequestId="2022265885" informEvent="2 PERIODIC" informRetryCount=0
2017-10-10T09:28:46.961Z [INFO] :removed:156 588BF3-:removed:78: Inform; cpeRequestId="907820677" informEvent="2 PERIODIC" informRetryCount=1
2017-10-10T09:28:47.029Z [INFO] :removed:156 588BF3-:removed:78: ACS request; acsRequestId="15f059d786f100" acsRequestName="SetParameterValues"
2017-10-10T09:28:49.450Z [INFO] :removed:188 E8377A-:removed:15: Inform; cpeRequestId="1425207555" informEvent="2 PERIODIC" informRetryCount=0
2017-10-10T09:28:50.929Z [INFO] :removed:125 04BF6D-:removed:29: Inform; cpeRequestId="1226240988" informEvent="2 PERIODIC" informRetryCount=1
2017-10-10T09:28:51.007Z [INFO] :removed:125 04BF6D-:removed:29: ACS request; acsRequestId="15f059d87ef100" acsRequestName="SetParameterValues"
2017-10-10T09:28:51.987Z [INFO] :removed:254 04BF6D-:removed:59: Inform; cpeRequestId="1043249684" informEvent="2 PERIODIC" informRetryCount=0

The CPE's with "ACS request; acsRequestId=".*" acsRequestName="SetParameterValues"" fail, the others with informs only work correctly, so something may go wrong with pushing the presets.

Does anyone have tips for debugging, or is there someone that had the same issues?

--
Cas de Reuver
http://cas.reuver.co

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