API call failure

Thu Apr 19 15:41:01 EDT 2018

Ok, so that fixed the debug issue.  However when I run the following command

C:\Users\eric>curl -i "http://###.###.###.###:7557/devices/1C497B%2DB2338%2D168%2DGMC170508001297/tasks?connection_request" -X POST --data "{"name":"refreshObject", "objectName":""}"

I get the following response

curl: (52) Empty reply from server

and nothing is written to the debug except for the periodic informs.

Thanks

From: Users <users-bounces at lists.genieacs.com> On Behalf Of Dan Morphis
Sent: Thursday, April 19, 2018 2:58 PM
To: Community support for GenieACS users <users at lists.genieacs.com>
Subject: Re: API call failure

Change
"DEBUG-1C497B-B2338%252D168-GMC170508001297" : true
 to just:
"DEBUG" true

The old method of being able to debug just one config isn't supported anymore I believe. If you are in a production environment, turn debug off ASAP or you will fill your disk with logs!

-dan

On Thu, Apr 19, 2018 at 10:56 AM, <eric at aisling-technologies.com<mailto:eric at aisling-technologies.com>> wrote:
The issue accessing the GUI after the config change was the result of a typo.  However, I do not see anything written to the /opt/genieacs/debug folder.  Below is my config.  Thanks for the help.

{
  "MONGODB_CONNECTION_URL" : "mongodb://127.0.0.1/genieacs<http://127.0.0.1/genieacs>",
  "CWMP_INTERFACE" : "0.0.0.0",
  "CWMP_PORT" : 7547,
  "CWMP_SSL" : false,
  "NBI_INTERFACE" : "0.0.0.0",
  "NBI_PORT" : 7557,
  "FS_INTERFACE" : "0.0.0.0",
  "FS_PORT" : 7567,
  "FS_HOSTNAME" : "acs.example.com<http://acs.example.com>",
  "DEBUG-1C497B-B2338%252D168-GMC170508001297" : true
}

From: Users <users-bounces at lists.genieacs.com<mailto:users-bounces at lists.genieacs.com>> On Behalf Of Dan Morphis
Sent: Thursday, April 19, 2018 2:39 PM

To: Community support for GenieACS users <users at lists.genieacs.com<mailto:users at lists.genieacs.com>>
Subject: Re: API call failure

You would need to post your entire config.json file for me to see where the issue might be.

-dan

On Thu, Apr 19, 2018 at 7:39 AM, <eric at aisling-technologies.com<mailto:eric at aisling-technologies.com>> wrote:
I added the following line to config.json, but after restarting I can no longer access the gui.

"DEBUG-1C497B-B2338%252D168-GMC170508001297" : true,

Clearly my syntax is incorrect, but I’m not sure where.

From: Users <users-bounces at lists.genieacs.com<mailto:users-bounces at lists.genieacs.com>> On Behalf Of Dan Morphis
Sent: Wednesday, April 18, 2018 1:26 PM
To: Community support for GenieACS users <users at lists.genieacs.com<mailto:users at lists.genieacs.com>>
Subject: Re: API call failure

From the error message it would appear the CPE is sending bad data. Enable debugging and look in the debug folder for the acs id.

-dan

On Wed, Apr 18, 2018 at 5:06 AM, <eric at aisling-technologies.com<mailto:eric at aisling-technologies.com>> wrote:
To add a little more detail...

The Device OUI is 1C497B
The  Product Class is B2338-168
The Serial # is GMC170508001297
The GUI displays the Device as 1C497B-B2338%2D168-GMC170508001297
The device URL in the GUI is http://###.###.###.###/devices/1C497B-B2338%252D168-GMC170508001297<http://#%23%23.%23%23%23.%23%23%23.%23%23%23/devices/1C497B-B2338%252D168-GMC170508001297>

The Device ID is different in the URL than the GUI display which I assume is due to URL encoding.  If that is the case, why does that url not work in my connection request?  See error below...

Apr 15 11:15:18 ip-###-###-###-### genieacs-nbi[1192]: 2018-04-15T16:15:18.016Z [ERROR] Uncaught exception; pid=1655 exceptionName="SyntaxError" exceptionMessage="Unexpected token % in JSON at position 0" exceptionStack="SyntaxError: Unexpected token % in JSON at position 0\n    at JSON.parse (<anonymous>)\n    at IncomingMessage.<anonymous> (/opt/genieacs/lib/nbi.js:384:23)\n    at emitNone (events.js:86:13)\n    at IncomingMessage.emit (events.js:188:7)\n    at endReadableNT (_stream_readable.js:975:12)\n    at _combinedTickCallback (internal/process/next_tick.js:80:11)\n    at process._tickCallback (internal/process/next_tick.js:104:9)"

Any help would be greatly appreciated as I need to get this working before I can launch in a live environment.

Thank you in advance!

-----Original Message-----
From: eric at aisling-technologies.com<mailto:eric at aisling-technologies.com> <eric at aisling-technologies.com<mailto:eric at aisling-technologies.com>>
Sent: Wednesday, April 18, 2018 7:01 AM
To: 'Community support for GenieACS users' <users at lists.genieacs.com<mailto:users at lists.genieacs.com>>
Subject: RE: API call failure

Does anyone have any thoughts on this issue?

Thank you.

-----Original Message-----
From: Users <users-bounces at lists.genieacs.com<mailto:users-bounces at lists.genieacs.com>> On Behalf Of eric at aisling-technologies.com<mailto:eric at aisling-technologies.com>
Sent: Sunday, April 15, 2018 12:17 PM
To: 'Community support for GenieACS users' <users at lists.genieacs.com<mailto:users at lists.genieacs.com>>
Subject: RE: API call failure

Oliver,

I updated the connection url to
http://35.171.217.31:7557/devices/1C497B%2DB2338%2D168%2DGMC170508001297/tasks?connection_request

I still receive the following error...

Apr 15 11:15:18 ip-###-###-###-### genieacs-nbi[1192]: 2018-04-15T16:15:18.016Z [ERROR] Uncaught exception; pid=1655 exceptionName="SyntaxError" exceptionMessage="Unexpected token % in JSON at position 0" exceptionStack="SyntaxError: Unexpected token % in JSON at position 0\n    at JSON.parse (<anonymous>)\n    at IncomingMessage.<anonymous> (/opt/genieacs/lib/nbi.js:384:23)\n    at emitNone (events.js:86:13)\n    at IncomingMessage.emit (events.js:188:7)\n    at endReadableNT (_stream_readable.js:975:12)\n    at _combinedTickCallback (internal/process/next_tick.js:80:11)\n    at process._tickCallback (internal/process/next_tick.js:104:9)"

Any thoughts?
Thanks

-----Original Message-----
From: Users <users-bounces at lists.genieacs.com<mailto:users-bounces at lists.genieacs.com>> On Behalf Of Oliver Kraitschy
Sent: Monday, March 26, 2018 8:51 AM
To: users at lists.genieacs.com<mailto:users at lists.genieacs.com>
Subject: Re: API call failure

Hello Eric,

the url you're using is not fully url-encoded. You need to encode the hyphens ('-') as well.

Greetings,
Oliver

Am 26.03.2018 14:37, schrieb eric at aisling-technologies.com<mailto:eric at aisling-technologies.com>:
> I am attempting to use Google's Postman to test my API calls to
> GenieACS, but my lack of experience is causing me issues.  I am trying
> to do the following;
>
> http://35.171.217.31:7557/devices/1C497B-B2338%2D168-GMC170508001297/t
> asks?connection_request
>
> {"name":"refreshObject", "objectName":""}
>
> Which generates the following log messages…
>
> Mar 26 12:24:39 ip-###-##-##-## genieacs-nbi[1167]:
> 2018-03-26T12:24:39.562Z [ERROR] Uncaught exception; pid=7258
> exceptionName="SyntaxError" exceptionMessage="Unexpected token % in
> JSON at position 0" exceptionStack="SyntaxError: Unexpected token % in
> JSON at position 0\n    at JSON.parse (<anonymous>)\n    at
> IncomingMessage.<anonymous> (/opt/genieacs/lib/nbi.js:384:23)\n    at
> emitNone (events.js:86:13)\n    at IncomingMessage.emit
> (events.js:188:7)\n    at endReadableNT (_stream_readable.js:975:12)\n
>    at _combinedTickCallback (internal/process/next_tick.js:80:11)\n
> at process._tickCallback (internal/process/next_tick.js:104:9)"
>
> Mar 26 12:25:09 ip-###-##-##-## genieacs-nbi[1167]:
> 2018-03-26T12:25:09.569Z [ERROR] Worker died; pid=7258 exitCode=1
>
> Mar 26 12:25:09 ip-###-##-##-## genieacs-nbi[1167]:
> 2018-03-26T12:25:09.864Z [INFO] Worker listening; pid=7400
> address="0.0.0.0" port=7557
>
> Any guidance would be greatly appreciated.
> _______________________________________________
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> Users at lists.genieacs.com<mailto:Users at lists.genieacs.com>
> http://lists.genieacs.com/mailman/listinfo/users

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