[GenieACS] ACS server can ping to CPE, but not refresh and return an error "Device Offline"

Lê Văn Vượng levanvuong at protonmail.com
Wed Dec 19 00:21:39 EST 2018


Hi Spence,
I'm not use NAT,

Best Regards,
-------------------------------------------
Vuong, Le Van (Mr.)
DevOps Team Leader - oNOC
CMC Telecom
Mobile: (+84) 38 935 8882

‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Wednesday, December 19, 2018 11:45 AM, Spencer Lambert <spence at isphelper.com> wrote:

> Are the routers behind NAT?
>
>> On December 19, 2018 at 9:50 AM Lê Văn Vượng <levanvuong at protonmail.com> wrote:
>>
>> Hi Friends,
>> I'm using GenieACS to management router Virgo (model 2912n), some devices can not refresh and return an error "Device Offline".
>> Note: In CPE device, i was configure Periodic Inform to CPE send message to ACS after 60 second.
>>
>> Any ideas to fix that are appreciated?
>> Thanks so much!
>>
>> Best Regards,
>> -------------------------------------------
>> Vuong, Le Van (Mr.)
>>
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