[GenieACS] ACS server can ping to CPE, but not refresh and return an error "Device Offline"

[Spencer Lambert]

I usually see the "Device Offline" error in the GUI when the ACS is unable to reach a device at all.  If the tasks timeout, you get a message about the task being queued.

Right next to refresh is a ping tool, in the GUI. What do you get when you run a ping?

> On December 19, 2018 at 10:51 AM Lê Văn Vượng <levanvuong at protonmail.com> wrote:
> 
>     Hi Spence,
>     I'm not use NAT,
> 
>     Best Regards,
>     -------------------------------------------
>     Vuong, Le Van (Mr.)
>     DevOps Team Leader - oNOC
>     CMC Telecom
>     Mobile: (+84) 38 935 8882
> 
> 
> 
>     ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>     On Wednesday, December 19, 2018 11:45 AM, Spencer Lambert <spence at isphelper.com> wrote:
> 
> 
>         > > 
> >         Are the routers behind NAT?
> > 
> >             > > >             On December 19, 2018 at 9:50 AM Lê Văn Vượng <levanvuong at protonmail.com> wrote:
> > > 
> > >             Hi Friends,
> > >             I'm using GenieACS to management router Virgo (model 2912n), some devices can not refresh and return an error "Device Offline".
> > >             Note: In CPE device, i was configure Periodic Inform to CPE send message to ACS after 60 second.
> > > 
> > >             Any ideas to fix that are appreciated?
> > >             Thanks so much!
> > > 
> > >             Best Regards,
> > >             -------------------------------------------
> > >             Vuong, Le Van (Mr.)
> > > 
> > > 
> > > 
> > > 
> > >             _______________________________________________
> > >             Users mailing list
> > >             Users at lists.genieacs.com
> > >             http://lists.genieacs.com/mailman/listinfo/users
> > > 
> > >         > > 
> >     > 
> 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.genieacs.com/pipermail/users/attachments/20181219/4b8f97f7/attachment-0001.html>