CPEs showing down

[Dan Morphis]

Usually a reboot fixes this for us. Can you remote into the CPE and get the
syslog?

On Wed, Feb 7, 2018 at 12:14 PM, Eric Whalen <ewhalen at xtremeinternet.biz>
wrote:

> No, they are on the most current.  How have you resolved this in your
> situation?  I tried rebooting the devices, but no love…
>
>
>
> *From:* Users [mailto:users-bounces at lists.genieacs.com] *On Behalf Of *Dan
> Morphis
> *Sent:* Wednesday, February 7, 2018 4:06 PM
>
> *To:* Community support for GenieACS users <users at lists.genieacs.com>
> *Subject:* Re: CPEs showing down
>
>
>
> Ahh yes... We have the problem sometimes with some of our CPEs. Is there a
> newer firmware?
>
>
>
> -dan
>
>
>
> On Wed, Feb 7, 2018 at 11:55 AM, Eric Whalen <ewhalen at xtremeinternet.biz>
> wrote:
>
> My apologies.  Yes, they show down in the pie charts due to the fact that
> their last inform is hours, and now days ago, yet the devices are actually
> up and functioning.
>
>
>
> What’s strange to me is that these devices had been working right along,
> and no changes or updates have been made to them.  They just stopped
> “informing”.
>
>
>
> Thank you
>
>
>
> *From:* Users [mailto:users-bounces at lists.genieacs.com] *On Behalf Of *Dan
> Morphis
> *Sent:* Wednesday, February 7, 2018 3:50 PM
> *To:* Community support for GenieACS users <users at lists.genieacs.com>
> *Subject:* Re: CPEs showing down
>
>
>
> You probably need to be more descriptive about where the "CPEs showing
> down in the ACS." Do you mean on the home page with the pie charts?
>
>
>
> On Mon, Feb 5, 2018 at 7:07 AM, <eric at aisling-technologies.com> wrote:
>
> I have a handful of CPEs showing down in the ACS that were active just
> recently.  I have confirmed their connectivity and all are still active I
> had this happen once before with two CPEs, but when I rebooted genieacs,
> they restored.  This time however that is not the case.  Below is the last
> entries in the daemon.log for one of the CPEs.
>
>
>
> Feb  4 23:48:53 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:48:53 -
> 1C497B-B2338%2D168-GMC170828000213: Presets discrepancy found
>
> Feb  4 23:48:53 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:48:53 -
> 1C497B-B2338%2D168-GMC170828000213: Started task refreshObject(
> 5a77e2352b01530163ef60f5)
>
> Feb  4 23:49:02 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:49:02 -
> 1C497B-B2338%2D168-GMC170828000213: Completed task refreshObject(
> 5a77e2352b01530163ef60f5)
>
>
>
> Any ideas where to start?
>
>
>
> Thank you.
>
>
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