Forum

[jmcnab at sirran.com]

I can see where you are coming from and a forum is certainly a positive change (imho mailing lists are a bit alien to a lot of devs these days).

Obviously this is your project and your free to manage it how you see fit, but I think part of the problem is that issues and PRs aren’t getting much attention besides the non-bug issues being closed. Hopefully that can begin to change.

Have you considered creating more documentation along the lines of a readthedocs site or something similar, to help reduce the amount of repeated questions from new users?

> On 19 Jan 2019, at 12:14 am, Zaid Abdulla <zaid at genieacs.com> wrote:
> 
>> On Fri, 2019-01-18 at 15:50 +0000, jmcnab at sirran.com wrote:
>> Have you considered just using the projects existing Github issues
>> for this purpose? I’ve always been confused by the split between bug
>> reports on github and everything else here, when many projects simply
>> use GitHub for both. You need to inplement a bit of structure in
>> terms of labels and issue templates but could this be a viable
>> alternative and keep everything simple and in one obvious place?
> 
> Github issues are tied to the repo and oftentimes users don't know
> whether a given problem they're facing is related to genieacs or
> genieacs-gui. And some discussions don't belong to either repo (e.g.
> help getting started). Also a Github issue should eventually be closed
> but I doubt many will bother closing the issue after they get the help
> they need.
> 
> I see Github issues as a way for one to contribute to the project by
> reporting software issues and rough edges. My simple rule of thumb is
> if you don't expect a thank you, then it probably doesn't belong there.
> 
> I have actually been considering closing Gthub issues altogether. Many
> people seem to get confused by the mailing list and prefer to seek help
> by opening a Github issue. The vast majority of the issues there don't
> constitute valid bug reports and Dan has been ruthlessly closing those
> :) With a forum, my hope is that people will naturally prefer it over
> Github issues.
> 
> -- 
> Zaid Abdulla <zaid at genieacs.com>
> 
> _______________________________________________
> Users mailing list
> Users at lists.genieacs.com
> http://lists.genieacs.com/mailman/listinfo/users