CPE not showing up

Mon Jan 21 17:17:50 EST 2019

Dan,

Thanks for your reply. Indeed I do have errors in the cwmp log. Is there a
way to diagnose the timeouts?

2019-01-21T14:23:11.895Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP,4 VALUE CHANGE" informRetryCount=2
2019-01-21T14:23:23.083Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP,4 VALUE CHANGE" informRetryCount=2
2019-01-21T14:23:39.992Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T14:24:17.287Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T14:25:15.995Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T14:26:44.945Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T14:31:00.578Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T14:40:43.312Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T14:51:15.782Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP,4 VALUE CHANGE" informRetryCount=2
2019-01-21T14:51:26.050Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP,4 VALUE CHANGE" informRetryCount=2
2019-01-21T14:51:44.103Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T14:52:17.006Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T14:53:03.913Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T14:55:09.833Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T14:58:14.518Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T15:07:28.884Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T15:24:36.807Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548082275772
2019-01-21T15:24:47.061Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548082286045
2019-01-21T15:25:05.118Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548082304097
2019-01-21T15:25:38.016Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548082336998
2019-01-21T15:26:24.933Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548082383909
2019-01-21T15:28:30.843Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548082509828
2019-01-21T15:29:07.711Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP,6 CONNECTION REQUEST" informRetryCount=2
2019-01-21T15:31:35.533Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548082694501
2019-01-21T15:40:49.895Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548083248878
2019-01-21T16:02:28.720Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548084547705
2019-01-21T16:09:47.588Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP" informRetryCount=2
2019-01-21T16:43:08.597Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548086987583
2019-01-21T17:23:19.295Z [INFO] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Inform; cpeRequestId="1234"
informEvent="0 BOOTSTRAP,2 PERIODIC" informRetryCount=2
2019-01-21T17:56:40.313Z [ERROR] 35.24.199.118
526564-L02BRedRover_USA_256M-L02B16091400229: Session timeout;
sessionTimestamp=1548091399290

------------------------------
Jeff Wommer
Sr. Systems Technologist
IT - Technical Services
Northern Michigan University
Ph. 906.227.1414

On Mon, Jan 21, 2019 at 3:08 PM Dan Morphis <dan at milkcarton.com> wrote:

> The CPEs data doesn't get committed to the DB until session with the CPE
> is closed. Look in the cwmp log for any errors, or messages about session
> timeout.
>
> -dan
>
> On Mon, Jan 21, 2019 at 6:10 AM Jeffrey Wommer <jwommer at nmu.edu> wrote:
>
>> Hi all,
>>
>> I'm having an issue with getting a CPE to show up in the GUI. I'm
>> guessing it's not finishing discovery. I've got debugging turned on and
>> data showing up the the dump file. I'm just not sure what to do with the
>> data. Is there a way to see why the device isn't showing up?
>>
>> From the debug log:
>>
>> # REQUEST Mon Jan 21 2019 09:58:14 GMT-0500 (EST)
>> {"referer":"tcwmp.nmu.edu","host":"tcwmp.nmu.edu:7547","authorization":"Basic
>> YWRtaW46Tm11dHIwNjk=","user-agent":"Marvell http
>> client","connection":"keep-alive","content-length":"2104","soapaction":"","content-type":"text/xml;charset=UTF-8"}
>> <SOAP-ENV:Envelope xmlns:SOAP-ENV="
>> http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="
>> http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="
>> http://www.w3.org/2001/XMLSchema" xmlns:xsi="
>> http://www.w3.org/2001/XMLSchema-instance"
>> xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><SOAP-ENV:Header><cwmp:ID
>> SOAP-ENV:mustUnderstand="1">1234</cwmp:ID></SOAP-ENV:Header><SOAP-ENV:Body><cwmp:Inform><DeviceId><Manufacturer>Marvell</Manufacturer><OUI>526564</OUI><ProductClass>L02BRedRover_USA_256M</ProductClass><SerialNumber>L02B16091400229</SerialNumber><IMEI>862075031229320</IMEI></DeviceId><Event
>> SOAP-ENC:arrayType="cwmp:EventStruct[1]"><EventStruct><EventCode>0
>> BOOTSTRAP</EventCode><CommandKey></CommandKey></EventStruct></Event><MaxEnvelopes>1</MaxEnvelopes><CurrentTime>2019-01-21T09:58:12Z</CurrentTime><RetryCount>2</RetryCount><ParameterList
>> SOAP-ENC:arrayType="cwmp:ParameterValueStruct[8]"><ParameterValueStruct><Name>Device.RootDataModelVersion</Name><Value
>> xsi:stype="xsd:string">2.4</Value></ParameterValueStruct><ParameterValueStruct><Name>Device.DeviceInfo.HardwareVersion</Name><Value
>> xsi:stype="xsd:string">L02B</Value></ParameterValueStruct><ParameterValueStruct><Name>Device.DeviceInfo.DetachStatus</Name><Value
>> xsi:stype="xsd:string">Connected</Value></ParameterValueStruct><ParameterValueStruct><Name>Device.DeviceInfo.SoftwareVersion</Name><Value
>> xsi:stype="xsd:string">L02BRedRover_LCD_NT_V001</Value></ParameterValueStruct><ParameterValueStruct><Name>Device.DeviceInfo.ProvisioningCode</Name><Value
>> xsi:stype="xsd:string">1234</Value></ParameterValueStruct><ParameterValueStruct><Name>Device.ManagementServer.ParameterKey</Name><Value
>> xsi:stype="xsd:string">1234</Value></ParameterValueStruct><ParameterValueStruct><Name>Device.ManagementServer.ConnectionRequestURL</Name><Value
>> xsi:stype="xsd:string">http://35.24.199.118:7547/creq</Value></ParameterValueStruct><ParameterValueStruct><Name>Device.IP.Interface.1.IPv4Address.1.IPAddress</Name><Value
>> xsi:stype="xsd:string">35.24.199.118</Value></ParameterValueStruct></ParameterList></cwmp:Inform></SOAP-ENV:Body></SOAP-ENV:Envelope>
>>
>>
>> # RESPONSE Mon Jan 21 2019 09:58:14 GMT-0500 (EST)
>> {"Server":"GenieACS/1.1.2","SOAPServer":"GenieACS/1.1.2","Content-Type":"text/xml;
>> charset=\"utf-8\"","Set-Cookie":"session=e346114b6a52747d; Path=/"}
>> <?xml version="1.0" encoding="UTF-8"?>
>> <soap-env:Envelope xmlns:soap-enc="
>> http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap-env="
>> http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="
>> http://www.w3.org/2001/XMLSchema" xmlns:xsi="
>> http://www.w3.org/2001/XMLSchema-instance"
>> xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
>> soap-env:mustUnderstand="1">1234</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:InformResponse><MaxEnvelopes>1</MaxEnvelopes></cwmp:InformResponse></soap-env:Body></soap-env:Envelope>
>>
>> Thanks for any help you can provide.
>>
>> Jeff
>>
>> ------------------------------
>> Jeff Wommer
>> Sr. Systems Technologist
>> IT - Technical Services
>> Northern Michigan University
>> Ph. 906.227.1414
>> _______________________________________________
>> Users mailing list
>> Users at lists.genieacs.com
>> http://lists.genieacs.com/mailman/listinfo/users
>>
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