firmware upgrades

[Dan Morphis]

Have you verified that the firmware image is accessible? I.e. have you
tried pointing your browser at the link in the <URL>
http://xxx.xxx.xxx.xxx:7567/firmware-1.img</URL>?

I had issues for the longest time getting the firmware upgrades working.
Turns out I had forgotten to open the 7567 port on the firewall. Also,
check the log on the device, it will probably tell you why it didn't
perform the requested action.

Depending on the CPE you have, you may be able to get more information if
you connect to the serial console on the device. To do that, you will need
to take the cover off the CPE. There will be a 4 pin header on the circuit
board. If you have a logic analyzer, you can figure out the pinout really
easily, otherwise it requires some trial and error. Then connect up a
serial breakout cable <https://www.sparkfun.com/products/9717> to the
device using jumper wire <https://www.sparkfun.com/products/9385> and fire
up your terminal program with 115200,8N1.

If you do get access to the console, you can then enable the soap messages
by setting
*InternetGatewayDevice.X_BROADCOM_COM_AppCfg.Tr69cCfg.LoggingSOAP* to true.

All of the ZyXEL, SmartRG devices I've opened up have the serial header.
The BEC's and Thomson's do not. I can't recall on the ComTrend devices.

-dan

On Thu, Jan 22, 2015 at 4:58 AM, Christopher Chance <cchance at newtechgrp.com>
wrote:

> For some reason the upgrade doesn’t seem to be working to a device, I see
> the cwmp shows
>
>
>
> Inform (6 CONNECTION REQUEST); retry count 0
>
> Started task download(54c0ff4e8f295c25696325a2)
>
> Inform (4 VALUE CHANGE,1 BOOT); retry count 0
>
> Started task download(54c0ff4e8f295c25696325a2)
>
> Inform (4 VALUE CHANGE,1 BOOT); retry count 0
>
> Started task download(54c0ff4e8f295c25696325a2)
>
>
>
> The fc logs don’t show anything except listening (I confirmed I can
> download the firmware url that’s listed in the debug from the device copied
> and pasted into ie it downloads fine).
>
> Even when I download via IE I don’t see any notice in the fs log.
>
>
>
> I see request, then response, then request, and then a response for the
> download response
>
>
>
> # RESPONSE Thu Jan 22 2015 09:52:43 GMT-0400 (AST)
>
> {"Server":"GenieACS/1.0.0","SOAPServer":"GenieACS/1.0.0","Content-Type":"text/xml;
> charset=\"utf-8\""}
>
> <?xml version="1.0" encoding="UTF-8"?>
>
> <soap-env:Envelope xmlns:soap-enc="
> http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap-env="
> http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="
> http://www.w3.org/2001/XMLSchema" xmlns:xsi="
> http://www.w3.org/2001/XMLSchema-instance"
> xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
> soap-env:mustUnderstand="1">54c0ff4e8f295c25696325a2</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:Download><CommandKey/><FileType>1
> Firmware Upgrade Image</FileType><URL>
> http://xxx.xxx.xxx.xxx:7567/firmware-1.img
> </URL><Username/><Password/><FileSize>10948891</FileSize><TargetFileName/><DelaySeconds>0</DelaySeconds><SuccessURL/><FailureURL/></cwmp:Download></soap-env:Body></soap-env:Envelope>
>
>
>
> As long as the download is in the device queue that 4 valuechange, 1 boot
> keeps reoccurring until I remove the task…
>
>
>
> Any idea what I may be missing?
>
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