issue with certain devices not registering after reboot

[Diego Garcia del Rio]

Hi Everyone,

I've been testing GenieACS for a while, using it to validate different CPEs
we have in the network.

We're seeing a weird issue with a variant of a vendor's CPE after pushing
the configuration for the device to use STUN

I can push the config just fine, but after a reboot I seem to lose the
device.

There is only one Inform sent after boot (the "1 BOOT" ) message, and I see
that the proper STUN bindings have been discovered by the device. But the
problem is that on GenieACS' logs I see the following:


2018-01-30T02:22:35.693Z [INFO] 186.182.172.218
F4068D-PLC%201200-F4068DA36F5A: Inform; cpeRequestId="818014743"
informEvent="1 BOOT" informRetryCount=0
2018-01-30T02:23:06.728Z [ERROR] 186.182.172.218
F4068D-PLC%201200-F4068DA36F5A: Session timeout;
sessionTimestamp=1517278955668

And the device's "last seen"  time does not update on the DB

Somwhere on the list it was mentioned that the changes are not written to
the DB in case of a timeout, so that explains why im not seeing the device
updated. But any clue why the connection might not be closing and instead
timing out? .

What follows is the whole inform and response as shown in the debug logs:



# REQUEST Tue Jan 30 2018 02:22:35 GMT+0000 (UTC)
{"host":"tr069-oem.mediatel.com.ar:8181","user-agent":"TR069 Client
1.0","content-type":"text/xml;
charset=utf-8","soapaction":"Inform","transfer-encoding":"chunked"}
<?xml version='1.0' encoding='UTF-8'?>
<soap-env:Envelope xmlns:soap-env='http://schemas.xmlsoap.org/soap/envelope/'
xmlns:soap-enc='http://schemas.xmlsoap.org/soap/encoding' xmlns:xsd='
http://www.w3.org/2001/XMLSchema' xmlns:xsi='
http://www.w3.org/2001/XMLSchema-instance'
xmlns:cwmp='urn:dslforum-org:cwmp-1-0'>
<soap-env:Header>
<cwmp:ID soap-env:mustUnderstand='1'>818014743</cwmp:ID>
</soap-env:Header>
<soap-env:Body>
<cwmp:Inform>
<DeviceId>
<Manufacturer>devolo</Manufacturer>
<OUI>F4068D</OUI>
<ProductClass>PLC 1200</ProductClass>
<SerialNumber>F4068DA36F5A</SerialNumber>
</DeviceId>
<Event xsi:type='soap-enc:Array' soap-enc:arrayType='cwmp:EventStruct[1]'>
<EventStruct>
<EventCode>1 BOOT</EventCode>
<CommandKey></CommandKey>
</EventStruct>
</Event>
<MaxEnvelopes>1</MaxEnvelopes>
<CurrentTime>2018-01-29T23:22:35-03:00</CurrentTime>
<RetryCount>0</RetryCount>
<ParameterList xsi:type='soap-enc:Array'
soap-enc:arrayType='cwmp:ParameterValueStruct[13]'>
<ParameterValueStruct>
<Name>Device.DeviceInfo.HardwareVersion</Name>
<Value xsi:type='xsd:string'>1</Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.DeviceInfo.SoftwareVersion</Name>
<Value xsi:type='xsd:string'>MAC-QCA7500-2.4.0.55-01-20170605-CS</Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.DeviceInfo.SerialNumber</Name>
<Value xsi:type='xsd:string'>F4068DA36F5A</Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.DeviceInfo.ProvisioningCode</Name>
<Value xsi:type='xsd:string'></Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.LAN.IPAddress</Name>
<Value xsi:type='xsd:string'>192.168.100.112</Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.LAN.MACAddress</Name>
<Value xsi:type='xsd:string'>f4:06:8d:a3:6f:5a</Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.ManagementServer.ConnectionRequestURL</Name>
<Value xsi:type='xsd:string'>http://192.168.100.112:7547</Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.ManagementServer.ParameterKey</Name>
<Value xsi:type='xsd:string'></Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.ManagementServer.UDPConnectionRequestAddress</Name>
<Value xsi:type='xsd:string'>186.182.172.218:7547</Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.ManagementServer.NATDetected</Name>
<Value xsi:type='xsd:boolean'>1</Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.GatewayInfo.ManufacturerOUI</Name>
<Value xsi:type='xsd:string'></Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.GatewayInfo.ProductClass</Name>
<Value xsi:type='xsd:string'></Value>
</ParameterValueStruct>
<ParameterValueStruct>
<Name>Device.GatewayInfo.SerialNumber</Name>
<Value xsi:type='xsd:string'></Value>
</ParameterValueStruct>
</ParameterList>
</cwmp:Inform>
</soap-env:Body>
</soap-env:Envelope>


# RESPONSE Tue Jan 30 2018 02:22:35 GMT+0000 (UTC)
{"Server":"GenieACS/1.1.1","SOAPServer":"GenieACS/1.1.1","Content-Type":"text/xml;
charset=\"utf-8\"","Set-Cookie":"session=f817dadac118c0c9"}
<?xml version="1.0" encoding="UTF-8"?>
<soap-env:Envelope xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="
http://www.w3.org/2001/XMLSchema" xmlns:xsi="
http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
soap-env:mustUnderstand="1">818014743</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:InformResponse><MaxEnvelopes>1</MaxEnvelopes></cwmp:InformResponse></soap-env:Body></soap-env:Envelope>




Any ideas on what the problem might be?

thanks in advance,
Diego
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