Mac Adress not showing

Simon Ryf simon.ryf at
Mon Feb 4 14:59:46 EST 2019

Hi Martin,

First you should find the exact parameter where you’re MAC address is contained. Do this by going into device-detail and on the bottom you should see all your discovered parameters.
If you find it there you should take a look at ./genieacs-gui/config/index_parameters.yml (which is what you display in the device overview pane)

Let us know if that worked


From: Users <users-bounces at> on behalf of Martin Neufeld <gn0000raisersystem at>
Reply-To: Community support for GenieACS users <users at>
Date: Monday, 4 February 2019 at 20:50
To: "users at" <users at>
Subject: Mac Adress not showing

Good afternoon, after a while of reading documents here and trying updating the modem parameters between other things. I have two issues, but I will address only one in this mail first. To keep order.

My main issue is that no matter how much I try and how many times I update parameters and try the stuff I read around, I get no mac address shown on the field. I have a small network and for such testing purposes I gave the device a IP address which shows on the graphic interface, but no mac address. What is it that I could be doing wrong?

However if I get into the device tab on the graphic interface of genie acs. Right on top it says "Device: " and it shows part of the mac address.I get serial number OUI and all. Its just that on the main screen where devices are listed, no device shows up MAC address on the list. I have tried several modems, ZTE, TPLink being the main ones as they are the ones I use, but I also borrowed a friend's link-sis, which has the same issue.
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