Mac Adress not showing

Martin Neufeld gn0000raisersystem at
Mon Feb 4 15:59:12 EST 2019

Thanks for the response. And I have looked into the device detail info as
requested, to see all the discovered parameters that were listed. However
it lists no discovered mac there, or anything making mention to mac
address. This is all the info I get:

   - InternetGatewayDevice
   - InternetGatewayDevice.DeviceInfo
   - InternetGatewayDevice.DeviceInfo.HardwareVersion V1.6
   - InternetGatewayDevice.DeviceInfo.ProvisioningCode TLCO.GRP2
   - InternetGatewayDevice.DeviceInfo.SoftwareVersion V2.5.4_CPCOT3
   - InternetGatewayDevice.DeviceInfo.SpecVersion 1.0
   - InternetGatewayDevice.ManagementServer
   - InternetGatewayDevice.ManagementServer.ConnectionRequestURL
   - InternetGatewayDevice.ManagementServer.ParameterKey
   - InternetGatewayDevice.WANDevice
   - InternetGatewayDevice.WANDevice.1
   - InternetGatewayDevice.WANDevice.1.WANConnectionDevice
   - InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1
   - InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANIPConnection
   - summary.hardwareVersion V1.6
   - summary.softwareVersion V2.5.4_CPCOT3
   - summary.ip

I understand that showing your ip address is not advised but that one is
for test purposes and has no importance,

However on the top of the task queue, the device says:
To which my understanding the first part is part of my mac address,
specifically this part 38D82F. So somehow its getting the mac address from
somewhere, hence I am thinking this is somehow a user error on my side.

On Mon, Feb 4, 2019 at 4:59 PM Simon Ryf <simon.ryf at> wrote:

> Hi Martin,
> First you should find the exact parameter where you’re MAC address is
> contained. Do this by going into device-detail and on the bottom you should
> see all your discovered parameters.
> If you find it there you should take a look at
> ./genieacs-gui/config/index_parameters.yml (which is what you display in
> the device overview pane)
> Let us know if that worked
> Br
> simon
> *From: *Users <users-bounces at> on behalf of Martin
> Neufeld <gn0000raisersystem at>
> *Reply-To: *Community support for GenieACS users <users at
> >
> *Date: *Monday, 4 February 2019 at 20:50
> *To: *"users at" <users at>
> *Subject: *Mac Adress not showing
> Good afternoon, after a while of reading documents here and trying
> updating the modem parameters between other things. I have two issues, but
> I will address only one in this mail first. To keep order.
> My main issue is that no matter how much I try and how many times I update
> parameters and try the stuff I read around, I get no mac address shown on
> the field. I have a small network and for such testing purposes I gave the
> device a IP address which shows on the graphic interface, but no mac
> address. What is it that I could be doing wrong?
> However if I get into the device tab on the graphic interface of genie
> acs. Right on top it says "Device: " and it shows part of the mac address.I
> get serial number OUI and all. Its just that on the main screen where
> devices are listed, no device shows up MAC address on the list. I have
> tried several modems, ZTE, TPLink being the main ones as they are the ones
> I use, but I also borrowed a friend's link-sis, which has the same issue.
> _______________________________________________
> Users mailing list
> Users at
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