Mac Adress not showing

Simon Ryf simon.ryf at
Mon Feb 4 16:03:00 EST 2019

Hi Martin,

You need to refresh the whole or part of your tree to get to know the parameter you’re looking for.
Probably a refresh InternetGatewayDevice.WANDevice.* will do it

From: Users <users-bounces at> on behalf of Martin Neufeld <gn0000raisersystem at>
Reply-To: Community support for GenieACS users <users at>
Date: Monday, 4 February 2019 at 21:59
To: Community support for GenieACS users <users at>
Subject: Re: Mac Adress not showing

Thanks for the response. And I have looked into the device detail info as requested, to see all the discovered parameters that were listed. However it lists no discovered mac there, or anything making mention to mac address. This is all the info I get:

  *   InternetGatewayDevice
  *   InternetGatewayDevice.DeviceInfo
  *   InternetGatewayDevice.DeviceInfo.HardwareVersion V1.6
  *   InternetGatewayDevice.DeviceInfo.ProvisioningCode TLCO.GRP2
  *   InternetGatewayDevice.DeviceInfo.SoftwareVersion V2.5.4_CPCOT3
  *   InternetGatewayDevice.DeviceInfo.SpecVersion 1.0
  *   InternetGatewayDevice.ManagementServer
  *   InternetGatewayDevice.ManagementServer.ConnectionRequestURL
  *   InternetGatewayDevice.ManagementServer.ParameterKey
  *   InternetGatewayDevice.WANDevice
  *   InternetGatewayDevice.WANDevice.1
  *   InternetGatewayDevice.WANDevice.1.WANConnectionDevice
  *   InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1
  *   InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANIPConnection
  *   InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANIPConnection.1
  *   InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANIPConnection.1.ExternalIPAddress
  *   summary.hardwareVersion V1.6
  *   summary.softwareVersion V2.5.4_CPCOT3
  *   summary.ip

I understand that showing your ip address is not advised but that one is for test purposes and has no importance,

However on the top of the task queue, the device says: Device:38D82F-ZXHN%20H108N%20V2%2E5-ZTEERDUFA605788
To which my understanding the first part is part of my mac address, specifically this part 38D82F. So somehow its getting the mac address from somewhere, hence I am thinking this is somehow a user error on my side.

On Mon, Feb 4, 2019 at 4:59 PM Simon Ryf <simon.ryf at<mailto:simon.ryf at>> wrote:
Hi Martin,

First you should find the exact parameter where you’re MAC address is contained. Do this by going into device-detail and on the bottom you should see all your discovered parameters.
If you find it there you should take a look at ./genieacs-gui/config/index_parameters.yml (which is what you display in the device overview pane)

Let us know if that worked


From: Users <users-bounces at<mailto:users-bounces at>> on behalf of Martin Neufeld <gn0000raisersystem at<mailto:gn0000raisersystem at>>
Reply-To: Community support for GenieACS users <users at<mailto:users at>>
Date: Monday, 4 February 2019 at 20:50
To: "users at<mailto:users at>" <users at<mailto:users at>>
Subject: Mac Adress not showing

Good afternoon, after a while of reading documents here and trying updating the modem parameters between other things. I have two issues, but I will address only one in this mail first. To keep order.

My main issue is that no matter how much I try and how many times I update parameters and try the stuff I read around, I get no mac address shown on the field. I have a small network and for such testing purposes I gave the device a IP address which shows on the graphic interface, but no mac address. What is it that I could be doing wrong?

However if I get into the device tab on the graphic interface of genie acs. Right on top it says "Device: " and it shows part of the mac address.I get serial number OUI and all. Its just that on the main screen where devices are listed, no device shows up MAC address on the list. I have tried several modems, ZTE, TPLink being the main ones as they are the ones I use, but I also borrowed a friend's link-sis, which has the same issue.
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