Mac Adress not showing

[Martin Neufeld]

thanks for the quick reply and sorry for the slow one on my part. The isp
had trouble and I just managed to read your reply as I had no connection to
internet. I will test this out and let you guys know if it worked. Thanks
in advance. your support is very appreciated

On Mon, Feb 4, 2019 at 6:03 PM Simon Ryf <simon.ryf at dualstack.ch> wrote:

> Hi Martin,
>
>
>
> Read https://github.com/genieacs/genieacs-gui/wiki/Presets-Tab
>
> You need to refresh the whole or part of your tree to get to know the
> parameter you’re looking for.
>
> Probably a refresh InternetGatewayDevice.WANDevice.* will do it
>
>
>
>
>
> *From: *Users <users-bounces at lists.genieacs.com> on behalf of Martin
> Neufeld <gn0000raisersystem at gmail.com>
> *Reply-To: *Community support for GenieACS users <users at lists.genieacs.com
> >
> *Date: *Monday, 4 February 2019 at 21:59
> *To: *Community support for GenieACS users <users at lists.genieacs.com>
> *Subject: *Re: Mac Adress not showing
>
>
>
> Thanks for the response. And I have looked into the device detail info as
> requested, to see all the discovered parameters that were listed. However
> it lists no discovered mac there, or anything making mention to mac
> address. This is all the info I get:
>
>    - InternetGatewayDevice
>    - InternetGatewayDevice.DeviceInfo
>    - InternetGatewayDevice.DeviceInfo.HardwareVersion V1.6
>    - InternetGatewayDevice.DeviceInfo.ProvisioningCode TLCO.GRP2
>    - InternetGatewayDevice.DeviceInfo.SoftwareVersion V2.5.4_CPCOT3
>    - InternetGatewayDevice.DeviceInfo.SpecVersion 1.0
>    - InternetGatewayDevice.ManagementServer
>    - InternetGatewayDevice.ManagementServer.ConnectionRequestURL
>    http://192.168.5.20:58000
>    - InternetGatewayDevice.ManagementServer.ParameterKey
>    - InternetGatewayDevice.WANDevice
>    - InternetGatewayDevice.WANDevice.1
>    - InternetGatewayDevice.WANDevice.1.WANConnectionDevice
>    - InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1
>    -
>    InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANIPConnection
>    -
>    InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANIPConnection.1
>    -
>    InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANIPConnection.1.ExternalIPAddress
>    192.168.5.20
>    - summary.hardwareVersion V1.6
>    - summary.softwareVersion V2.5.4_CPCOT3
>    - summary.ip 192.168.5.20
>
>
>
> I understand that showing your ip address is not advised but that one is
> for test purposes and has no importance,
>
>
>
> However on the top of the task queue, the device says:
> Device:38D82F-ZXHN%20H108N%20V2%2E5-ZTEERDUFA605788
>
> To which my understanding the first part is part of my mac address,
> specifically this part 38D82F. So somehow its getting the mac address from
> somewhere, hence I am thinking this is somehow a user error on my side.
>
>
>
> On Mon, Feb 4, 2019 at 4:59 PM Simon Ryf <simon.ryf at dualstack.ch> wrote:
>
> Hi Martin,
>
>
>
> First you should find the exact parameter where you’re MAC address is
> contained. Do this by going into device-detail and on the bottom you should
> see all your discovered parameters.
>
> If you find it there you should take a look at
> ./genieacs-gui/config/index_parameters.yml (which is what you display in
> the device overview pane)
>
>
>
> Let us know if that worked
>
>
>
> Br
>
> simon
>
>
>
>
>
> *From: *Users <users-bounces at lists.genieacs.com> on behalf of Martin
> Neufeld <gn0000raisersystem at gmail.com>
> *Reply-To: *Community support for GenieACS users <users at lists.genieacs.com
> >
> *Date: *Monday, 4 February 2019 at 20:50
> *To: *"users at lists.genieacs.com" <users at lists.genieacs.com>
> *Subject: *Mac Adress not showing
>
>
>
> Good afternoon, after a while of reading documents here and trying
> updating the modem parameters between other things. I have two issues, but
> I will address only one in this mail first. To keep order.
>
>
>
> My main issue is that no matter how much I try and how many times I update
> parameters and try the stuff I read around, I get no mac address shown on
> the field. I have a small network and for such testing purposes I gave the
> device a IP address which shows on the graphic interface, but no mac
> address. What is it that I could be doing wrong?
>
>
>
> However if I get into the device tab on the graphic interface of genie
> acs. Right on top it says "Device: " and it shows part of the mac address.I
> get serial number OUI and all. Its just that on the main screen where
> devices are listed, no device shows up MAC address on the list. I have
> tried several modems, ZTE, TPLink being the main ones as they are the ones
> I use, but I also borrowed a friend's link-sis, which has the same issue.
>
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