[GenieACS] ACS server can ping to CPE, but not refresh and return an error "Device Offline"

[Lê Văn Vượng]

Hi George,
I was enable "Connection Request" on CPE device and ACS can reach CPE. However, just some devices can not refresh while other device still successful.

Best Regards,
-------------------------------------------
Vuong, Le Van (Mr.)

‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Wednesday, December 19, 2018 1:44 PM, George Chelidze <george.chelidze at magticom.ge> wrote:

> On 12/19/18 8:20 AM, Lê Văn Vượng wrote:
>
>> Hi Friends,
>> I'm using GenieACS to management router Virgo (model 2912n), some devices can not refresh and return an error "Device Offline".
>> Note: In CPE device, i was configure Periodic Inform to CPE send message to ACS after 60 second.
>
> Periodic Inform tells your CPE to periodically send Informs to your ACS which is different thing. To be able to query your CPE from ACS, you need to enable "Connection Request" on CPE which enables HTTP listener on your CPE. When your ACS decides, that it has something to tell to a CPE, it connects to this CPE with special URL (value of InternetGatewayDevice.ManagementServer.ConnectionRequestURL previously sent by CPE to ACS in Inform message).
>
> Try to connect to the "Connection Request" URL manually and make sure it's reachable.
>
> Regards,
>
> George
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